Operational metrics - with Andrew Purcell, Always Bright Group

5THWAVE - The Business of Coffee and Hospitality

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1y ago 21:10

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In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.

Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.

In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.

Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective

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