It didnโt all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a โnice to haveโ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Innhold levert av Thomas Laird. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Thomas Laird eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du fรธlge prosessen skissert her https://no.player.fm/legal.
Lik Advice from a Call Center Geek!
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, weโre bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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continue reading
Kipp Bodnar (HubSpotโs CMO) and Kieran Flanagan (Zapierโs CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way youโll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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continue reading
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The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
How can business help solve societyโs biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business canโand shouldโplay in solving them. This series, weโre welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie OโLeary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, theyโll explore timely ...
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Africa-focused technology, digital and innovation ecosystem insight and commentary.
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Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers
Manage episode 390784667 series 2471065
Innhold levert av Thomas Laird. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Thomas Laird eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du fรธlge prosessen skissert her https://no.player.fm/legal.
Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek."
๐ Key Highlights:
๐ฎ๐ฌ๐ฎ๐ฐ/๐ฎ๐ฌ๐ฎ๐ฑ ๐ข๐๐๐น๐ผ๐ผ๐ธ:
What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await!
๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ & ๐ฅ๐ข๐:
Which technologies are set to revolutionize contact centers? We're exploring the tools that promise the highest utility and return on investment.
๐ข๐ป๐๐ต๐ผ๐ฟ๐ฒ/๐ก๐ฒ๐ฎ๐ฟ๐๐ต๐ผ๐ฟ๐ถ๐ป๐ด ๐ช๐ฎ๐๐ฒ:
How is the nearshoring trend reshaping our industry? We analyze its impact on quality, costs, and overall strategy.
๐๐๐ถ๐น๐ฑ ๐ผ๐ฟ ๐๐๐ ๐๐ซ ๐ง๐ฒ๐ฐ๐ต:
The big debate! Should companies build their own CX tech or invest in market solutions? We weigh the pros and cons.
๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป ๐๐ ๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป ๐๐ฃ๐ข:
Unveiling the emerging 'Champion vs Champion' trend in BPO and its implications for the industry.
Don't miss out on these crucial insights that could redefine your business strategy and customer engagement approach. Listen, learn, and let's discuss! Your thoughts and experiences matter.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Kapitler
1. AI Tools in Call Centers (00:00:00)
2. Analytics and Collaboration in BPO Space (00:10:26)
230 episoder
Del
Manage episode 390784667 series 2471065
Innhold levert av Thomas Laird. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Thomas Laird eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du fรธlge prosessen skissert her https://no.player.fm/legal.
Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek."
๐ Key Highlights:
๐ฎ๐ฌ๐ฎ๐ฐ/๐ฎ๐ฌ๐ฎ๐ฑ ๐ข๐๐๐น๐ผ๐ผ๐ธ:
What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await!
๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ & ๐ฅ๐ข๐:
Which technologies are set to revolutionize contact centers? We're exploring the tools that promise the highest utility and return on investment.
๐ข๐ป๐๐ต๐ผ๐ฟ๐ฒ/๐ก๐ฒ๐ฎ๐ฟ๐๐ต๐ผ๐ฟ๐ถ๐ป๐ด ๐ช๐ฎ๐๐ฒ:
How is the nearshoring trend reshaping our industry? We analyze its impact on quality, costs, and overall strategy.
๐๐๐ถ๐น๐ฑ ๐ผ๐ฟ ๐๐๐ ๐๐ซ ๐ง๐ฒ๐ฐ๐ต:
The big debate! Should companies build their own CX tech or invest in market solutions? We weigh the pros and cons.
๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป ๐๐ ๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป ๐๐ฃ๐ข:
Unveiling the emerging 'Champion vs Champion' trend in BPO and its implications for the industry.
Don't miss out on these crucial insights that could redefine your business strategy and customer engagement approach. Listen, learn, and let's discuss! Your thoughts and experiences matter.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Kapitler
1. AI Tools in Call Centers (00:00:00)
2. Analytics and Collaboration in BPO Space (00:10:26)
230 episoder
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Lik Advice from a Call Center Geek!
It didnโt all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a โnice to haveโ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, weโre bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Kipp Bodnar (HubSpotโs CMO) and Kieran Flanagan (Zapierโs CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way youโll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
How can business help solve societyโs biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business canโand shouldโplay in solving them. This series, weโre welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie OโLeary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, theyโll explore timely ...
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
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