Data Science Driving Next Generation Customer Service At Dell Big Data Beard podcast

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Innhold levert av Big Data Beard. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Big Data Beard eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Data Science Driving Next Generation Customer Service at Dell

5y ago 29:26

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M4A•Episoder hjem

Innhold levert av Big Data Beard. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Big Data Beard eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Recorded at Rev2, Brett and Cory get to sit down with Randi Ludwig, a Data Scientist at Dell Technologies to hear about how Dell is incorporating Data Science into its operations. Randi, who works within Dell’s Support and Deployment Services and leads their Data Science Council talks about some of the use cases that she has worked on to help provide technical support agents additional tools to help them predict and resolve customer issues more quickly and effectively. The team also explores some of the common data science challenges that most organizations are facing in the enterprise and hear about specific things Dell is doing to solve these challenges.

… continue reading

207 episoder

#Tech #Tech News #Big Data Beard #News #Big Data #Data Science #Science

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Data Science Driving Next Generation Customer Service at Dell

112 subscribers

published 5y ago

Del

M4A•Episoder hjem

Innhold levert av Big Data Beard. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Big Data Beard eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Recorded at Rev2, Brett and Cory get to sit down with Randi Ludwig, a Data Scientist at Dell Technologies to hear about how Dell is incorporating Data Science into its operations. Randi, who works within Dell’s Support and Deployment Services and leads their Data Science Council talks about some of the use cases that she has worked on to help provide technical support agents additional tools to help them predict and resolve customer issues more quickly and effectively. The team also explores some of the common data science challenges that most organizations are facing in the enterprise and hear about specific things Dell is doing to solve these challenges.

… continue reading

207 episoder

#Tech #Tech News #Big Data Beard #News #Big Data #Data Science #Science

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