))
#4: The Power of WOW - Zappos’s Billion-Dollar Strategy
Manage episode 444557883 series 3606580
Innhold levert av Ridgeview Guidance | Hosted by Zac Lockhart. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ridgeview Guidance | Hosted by Zac Lockhart eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In today's episode of Biz Thrive, we take a look at how Zappos transformed its business by putting customer service at the centre of its mission. Discover how a simple philosophy of ‘delivering WOW’ turned a struggling online retailer into a billion-dollar acquisition, and learn practical ways to elevate your own customer experience.
What small change could make a big difference for your customers? Tune in to hear the story of Zappos CEO Tony Hsieh, and his quest to deliver a customer experience that went beyond the ordinary!
15 episoder
Del
