))
Ep 5. Jessica Telford on vulnerability as a superpower, what customer success actually is and the world of Culture Amp
Manage episode 430612604 series 3588432
Innhold levert av Laura Nicol. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Laura Nicol eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
0:29 - Jessica Telford, upbringing and background
4:40 - Moving to London and landing the wrong job
8:15 - First interview at a tech startup, setting in motion the next decade
10:15 - The early days of customer success
13:02- Learning to be vulnerable at work
14:29 - It's cool to fail; there is so much learning
16:43 - All about Culture Amp
22:22 - Reframing redundancy and lessons for others
26:48 - What makes a good customer success person in tech?
32:56 - Putting your learning and development first
34:33 - Leaning into what is hard
40:32 - the importance of asking for feedback
48:22 - How to deal with imposter syndrome
56:03 - Jess's vision for the future of customer success
Do you have an operator on speed dial who could be perfect for the show?
Please share your suggestions with me via LinkedIn.
Never miss an episode. Subscribe on your favourite platform:
A note from your host, Laura:
My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.
38 episoder
Del
