Why The Customer And Employee Experience Should Be Treated As One (Part 1 Of 2) Cognizant Podcasts podcast

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Tech Artificial Intelligence Cognizant

Innhold levert av Cognizant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Cognizant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Why the customer and employee experience should be treated as one (Part 1 of 2)

2y ago 17:16

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MP3•Episoder hjem

Innhold levert av Cognizant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Cognizant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Why should organizations be blending customer and employee experience and what does that mean for brands in today’s world? Hear John McVay, Head of Digital Experience Solutions for the Americas at Cognizant discuss how this methodology can ensure both topline growth and employee retention. It’s clear why a synchronized experience between customers and employees is imperative for customer-facing workers, but it’s also invaluable for employees whose roles contribute indirectly to the customer experience itself.

… continue reading

152 episoder

#Tech #Artificial Intelligence #Cognizant

Artwork

Why the customer and employee experience should be treated as one (Part 1 of 2)

Cognizant Podcasts

16 subscribers

published 2y ago

Del

MP3•Episoder hjem

Innhold levert av Cognizant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Cognizant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Why should organizations be blending customer and employee experience and what does that mean for brands in today’s world? Hear John McVay, Head of Digital Experience Solutions for the Americas at Cognizant discuss how this methodology can ensure both topline growth and employee retention. It’s clear why a synchronized experience between customers and employees is imperative for customer-facing workers, but it’s also invaluable for employees whose roles contribute indirectly to the customer experience itself.

… continue reading

152 episoder

#Tech #Artificial Intelligence #Cognizant

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