))
8. Uplifting Service Culture for a Breakthrough in Business and Life (with Ron Kaufman)
Manage episode 343988661 series 3256656
Innhold levert av Gil Petersil. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gil Petersil eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
During this podcast Ron goes way beyond the classic understanding of service. It is much more than just serving your customer. He proves the connection between “service” and “care”. And tells how the connotation of these two words has changed throughout the years which leads us to shift in our mind.
0:00 Introduction
3:06 Ron’s journey in service industry
10:10 Care and service - what they have in common?
18:40 Action to take
22:00 How to ingrate service culture inside your company?
26:49 Can customer service be used a business development approach?
31:03 What customer service failure may lead to the company’s disappearance?
36:13 Care as #1 priority during crisis time for any company
39:13 Daily habits to develop customer care
45:25 What Ron’s grandmother taught him
51:00 Getting in touch with Ron
57:46 The right way to read Ron’s book
14 episoder
Del
