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The plan to tackle customer service bots and subscription fatigue

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Innhold levert av NPR. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av NPR eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and money."
And it's doing that by having federal agencies make new business rules.
There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher communications in schools and circumvent those automated customer service calls that the White House labels "doom loops."
It's all part of a wider economic mission to eliminate modern business practices that the Biden administration believes exploit Americans.
Neera Tanden, the director of the White House Domestic Policy Council, breaks down why this is happening and how it will work in reality.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
  continue reading

1433 episoder

Artwork
iconDel
 
Manage episode 434038580 series 2639082
Innhold levert av NPR. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av NPR eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and money."
And it's doing that by having federal agencies make new business rules.
There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher communications in schools and circumvent those automated customer service calls that the White House labels "doom loops."
It's all part of a wider economic mission to eliminate modern business practices that the Biden administration believes exploit Americans.
Neera Tanden, the director of the White House Domestic Policy Council, breaks down why this is happening and how it will work in reality.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
  continue reading

1433 episoder

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