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Understanding Ombudsman Services with The Ombudsman Association

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Manage episode 463345685 series 3405908
Innhold levert av Consumer Friend. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Consumer Friend eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Episode Title: The Role of Ombudsman Services with Donal Galligan

Release Date: 27 Jan 25

Host(s):

  • Adam Carter
  • Louise Baxter MBE (LouBax)

Guest(s):

Episode Summary:

In this insightful episode of the Consumer Friend Podcast, Adam and Louise are joined by Donal Galligan, Chief Executive of the Ombudsman Association, to discuss the essential role of ombudsman services in providing fair redress for consumers.

Donal dives into the complexities of the consumer redress landscape, highlighting how ombudsman schemes work to resolve disputes, identify systemic issues, and improve service delivery across sectors. He also discusses the Guide to Ombudsman Offices in the UK, an essential resource designed to help consumers navigate the often-confusing world of redress and find the right service for their needs.

Whether you’ve encountered a tricky complaint, want to better understand ombudsman services, or are curious about the broader consumer landscape, this episode is packed with practical insights and advice.

Key Takeaways:

  1. What Is an Ombudsman?
    Ombudsman services are independent organisations that investigate and resolve complaints between consumers and businesses. They offer a free, fair, and impartial alternative to court proceedings, focusing on what is reasonable and just.
  2. The Role of the Ombudsman Association
    The Ombudsman Association sets the standards for ombudsman schemes in the UK and Ireland. It ensures members adhere to criteria like independence, fairness, and accountability, helping to maintain trust in the system.
  3. Guide to Ombudsman Offices in the UK
    A valuable resource developed by the Ombudsman Association to help consumers and advisers find the right ombudsman service for their complaint. This guide is available online and simplifies access to contact details and key information.
  4. The Importance of Consumer Awareness
    Raising awareness about ombudsman services is crucial. Many consumers don’t know these services exist or how to use them. The podcast explores ways to bridge this gap and empower consumers to seek redress confidently.

Resources & Links:

Send us a text

Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials:

  continue reading

49 episoder

Artwork
iconDel
 
Manage episode 463345685 series 3405908
Innhold levert av Consumer Friend. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Consumer Friend eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Episode Title: The Role of Ombudsman Services with Donal Galligan

Release Date: 27 Jan 25

Host(s):

  • Adam Carter
  • Louise Baxter MBE (LouBax)

Guest(s):

Episode Summary:

In this insightful episode of the Consumer Friend Podcast, Adam and Louise are joined by Donal Galligan, Chief Executive of the Ombudsman Association, to discuss the essential role of ombudsman services in providing fair redress for consumers.

Donal dives into the complexities of the consumer redress landscape, highlighting how ombudsman schemes work to resolve disputes, identify systemic issues, and improve service delivery across sectors. He also discusses the Guide to Ombudsman Offices in the UK, an essential resource designed to help consumers navigate the often-confusing world of redress and find the right service for their needs.

Whether you’ve encountered a tricky complaint, want to better understand ombudsman services, or are curious about the broader consumer landscape, this episode is packed with practical insights and advice.

Key Takeaways:

  1. What Is an Ombudsman?
    Ombudsman services are independent organisations that investigate and resolve complaints between consumers and businesses. They offer a free, fair, and impartial alternative to court proceedings, focusing on what is reasonable and just.
  2. The Role of the Ombudsman Association
    The Ombudsman Association sets the standards for ombudsman schemes in the UK and Ireland. It ensures members adhere to criteria like independence, fairness, and accountability, helping to maintain trust in the system.
  3. Guide to Ombudsman Offices in the UK
    A valuable resource developed by the Ombudsman Association to help consumers and advisers find the right ombudsman service for their complaint. This guide is available online and simplifies access to contact details and key information.
  4. The Importance of Consumer Awareness
    Raising awareness about ombudsman services is crucial. Many consumers don’t know these services exist or how to use them. The podcast explores ways to bridge this gap and empower consumers to seek redress confidently.

Resources & Links:

Send us a text

Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials:

  continue reading

49 episoder

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