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Transforming Careers From Zero Experience to Successful CSM
Manage episode 443520511 series 3460873
Innhold levert av Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du fΓΈlge prosessen skissert her https://no.player.fm/legal.
Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insights on training, onboarding, and the essential skills needed for success.
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- Effective strategies for training new CSMs from non-traditional backgrounds
- The importance of empathy and soft skills in Customer Success
- Best practices for creating a robust CSM onboarding program
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Hanene Duprat founded Rise International to provide hands-on Customer Success expertise to businesses worldwide, focusing on satisfaction, retention, and growth. With over 15 years of experience in the B2B digital and SaaS sectors, she also specializes in career coaching for aspiring Customer Success Managers, equipping them with the skills to excel in their roles.
π You may connect with Hanene via LinkedIn.
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ππ πππππ
π Read: Strengths Based Leadership
π Read: Essentialism
ποΈListen: CSMS and Co Podcast
ποΈListen: Do It Yourself Podcast
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Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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π Visit our Website - CSM Practice
π Sign up for our Newsletter
Kapitler
1. Intro (00:00:00)
2. Training Program Inspiration (00:02:22)
3. How to train someone to be a CSM (00:04:58)
4. What kind of people can be a CSM? (00:05:53)
5. High-touch or low-touch? (00:08:36)
6. Training Challenges (00:09:43)
7. Recommending Talent (00:10:53)
8. CSM Training Importance (00:12:36)
9. Program Improvements (00:13:07)
10. Future Hiring Trends (00:13:54)
11. Recommended Resources (00:16:25)
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