Episode 37 - Exploring The Book Empathy In Action – Pt. 1 Customer Experience Insights podcast

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Contact Center Tech Business Genesys Consultant Liaison Program

Innhold levert av Genesys Influencer Relations. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Genesys Influencer Relations eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Episode 37 - Exploring the book Empathy in Action – Pt. 1

2+ y ago 25:25

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Innhold levert av Genesys Influencer Relations. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Genesys Influencer Relations eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Exploring the book Empathy in Action – Pt. 1: How to Put Empathy Into Action in Your Customer Experience-This is the first in a four-part series highlighting key takeaways from Empathy in Action, a new book by Genesys CEO Tony Bates and Dr. Natalie Petouhoff. In this episode, we interview author and speaker Adrian Swinscoe about his recent article about the book on Forbes.com. Discussion points include building an empathetic musculature, blind spots to avoid, and utilizing advanced technology. Get the book here.

… continue reading

42 episoder

#Contact Center #Tech #Business #Genesys Consultant Liaison Program

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Episode 37 - Exploring the book Empathy in Action – Pt. 1

Customer Experience Insights

published 2+ y ago

Del

MP3•Episoder hjem

Innhold levert av Genesys Influencer Relations. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Genesys Influencer Relations eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Exploring the book Empathy in Action – Pt. 1: How to Put Empathy Into Action in Your Customer Experience-This is the first in a four-part series highlighting key takeaways from Empathy in Action, a new book by Genesys CEO Tony Bates and Dr. Natalie Petouhoff. In this episode, we interview author and speaker Adrian Swinscoe about his recent article about the book on Forbes.com. Discussion points include building an empathetic musculature, blind spots to avoid, and utilizing advanced technology. Get the book here.

… continue reading

42 episoder

#Contact Center #Tech #Business #Genesys Consultant Liaison Program

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