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Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2)
Manage episode 429497581 series 2376179
In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for businesses to genuinely ensure customer satisfaction and peace of mind.
The discussion pivots to strategies for businesses to enhance their customer experience by delivering consistently on promises, maintaining transparent communication, implementing robust quality control, providing compassionate customer support, and anticipating customer needs. Dr. Michelli challenges listeners to assess and improve the peace of mind they provide, marking it as a distinct value-add that separates extraordinary customer service from the ordinary.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
574 episoder
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2)
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 429497581 series 2376179
In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for businesses to genuinely ensure customer satisfaction and peace of mind.
The discussion pivots to strategies for businesses to enhance their customer experience by delivering consistently on promises, maintaining transparent communication, implementing robust quality control, providing compassionate customer support, and anticipating customer needs. Dr. Michelli challenges listeners to assess and improve the peace of mind they provide, marking it as a distinct value-add that separates extraordinary customer service from the ordinary.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
574 episoder
Alle episoder
×1 The Loyalty Equation: How to Turn Transactions Into Advocacy 3:44
1 The AI Advantage in Customer Experience: Balancing Automation and Empathy 4:15
1 Customer Experience Predictions for 2025: Insights from the Field 6:11
1 Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season 3:29
1 Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences 4:16
1 Elevating Employee Wellbeing: The Key to Workplace Success 4:41
1 The Power of Product Knowledge: Mastering the Basics 3:52
1 Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences 4:17
1 Transforming Service into Experience: The Power of Personal Connection 4:06
1 The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints 4:11
1 It's Not Just Who You Know: Building Deeper Connections for Success 4:41
1 The Success of Your Business Depends on a Single Question: How Do You Respond? 4:05
1 Customer Experience (CX) Day - Celebrating the Power of Partnership 5:15
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