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054: “The Experience Maker” with Dan Gingiss
Manage episode 301258279 series 2794944
Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share.
You will learn:
- How to be WISE in your customer experience and WISER than the competition
- What it looks like to be witty and clever in your customer experience
- Why extraordinary means focusing on being just a little bit better than ordinary
- Why being shareable requires subtlety
- How we can get our teams to focus on being extraordinary
- Why customers feeling like you’re there for them is the real difference-maker
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
153 episoder
Manage episode 301258279 series 2794944
Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share.
You will learn:
- How to be WISE in your customer experience and WISER than the competition
- What it looks like to be witty and clever in your customer experience
- Why extraordinary means focusing on being just a little bit better than ordinary
- Why being shareable requires subtlety
- How we can get our teams to focus on being extraordinary
- Why customers feeling like you’re there for them is the real difference-maker
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
153 episoder
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