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054: “The Experience Maker” with Dan Gingiss

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Manage episode 301258279 series 2794944
Innhold levert av John DiJulius and John Dijulius. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John DiJulius and John Dijulius eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share.

You will learn:

  • How to be WISE in your customer experience and WISER than the competition
  • What it looks like to be witty and clever in your customer experience
  • Why extraordinary means focusing on being just a little bit better than ordinary
  • Why being shareable requires subtlety
  • How we can get our teams to focus on being extraordinary
  • Why customers feeling like you’re there for them is the real difference-maker

Resources mentioned:

Book: The Experience Maker

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

  continue reading

153 episoder

Artwork
iconDel
 
Manage episode 301258279 series 2794944
Innhold levert av John DiJulius and John Dijulius. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John DiJulius and John Dijulius eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share.

You will learn:

  • How to be WISE in your customer experience and WISER than the competition
  • What it looks like to be witty and clever in your customer experience
  • Why extraordinary means focusing on being just a little bit better than ordinary
  • Why being shareable requires subtlety
  • How we can get our teams to focus on being extraordinary
  • Why customers feeling like you’re there for them is the real difference-maker

Resources mentioned:

Book: The Experience Maker

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

  continue reading

153 episoder

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