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Episode 27: Protecting agent well-being - with Jeremy Hyde, Director Of Customer Service at Sun Country Airlines
Manage episode 374189557 series 3447443
Jeremy Hyde is the Director Of Customer Service at Sun Country Airlines. In this episode we talk about providing customer support in the airline industry. We also discuss how to identify the best agents to promote. Finally we discuss how to protect agent well-being when customers are verbally abusive.
To follow Jeremy on LinkedIn, here is a link to his profile: https://www.linkedin.com/in/hydej/
To follow John Walter on LinkedIn, here is a link to his profile: https://www.linkedin.com/in/jowalter/
47 episoder
Manage episode 374189557 series 3447443
Jeremy Hyde is the Director Of Customer Service at Sun Country Airlines. In this episode we talk about providing customer support in the airline industry. We also discuss how to identify the best agents to promote. Finally we discuss how to protect agent well-being when customers are verbally abusive.
To follow Jeremy on LinkedIn, here is a link to his profile: https://www.linkedin.com/in/hydej/
To follow John Walter on LinkedIn, here is a link to his profile: https://www.linkedin.com/in/jowalter/
47 episoder
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