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Paul Weald
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Manage episode 317362330 series 2977146
Innhold levert av Keith Gait. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Keith Gait eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Paul tells us what being a Contact Centre Innovator and CX Industry Dragon is all about!
We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour
We come up to the present day and hear about the sharp end of innovation in the market, and what it takes to do it well, and what the future holds. Paul shares with his perspectives on the value of awards and judging, giving back to the industry, and knowing what good looks like, and recognising excellence
28 episoder
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