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Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX
Manage episode 431860021 series 3561395
Innhold levert av Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Leo Lopez is the co-founder and principal consultant at Calltastic, an advisory firm focused on helping startups and small businesses. He is based in Los Angeles, California.
Leo has over 30 years experience in contact center operations and he is now using this expertise to help startups improve their customer service processes. In this conversation with Peter Ryan he outlines the top five mistakes that startups and small companies make when engaging with their customers.
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