2. C For Transformation CX For CXOs: Customer Experience, MarTech And Digital Truths podcast

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Tech MBA Business Marketing Namrata Balwani

Innhold levert av Namrata Balwani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Namrata Balwani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

CX For CXOs: Customer Experience, MarTech and Digital Truths « »
2. C For Transformation

4y ago 13:59

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MP3•Episoder hjem

Innhold levert av Namrata Balwani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Namrata Balwani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

You must have seen that meme: Who led the digital transformation of your company – CEO – CTO – Covid19. Well, there’s an important C that’s missing and that’s what I am talking about in this episode.

If your organisation has people operating in silos or if you do not instill digital fluency in all departments, any transformation exercise is not going to achieve success. That’s why it’s important to acknowledge that C. You can’t simply hire a Head of Digital Transformation and expect miracles.

I also leave you with one interesting piece of news and one interesting tool for better Customer Experience management.

Catch all the show notes at www.cxforcxos.com

… continue reading

4 episoder

#Tech #MBA #Business #Marketing #Namrata Balwani

Artwork

2. C For Transformation

CX For CXOs: Customer Experience, MarTech and Digital Truths

published 4y ago

Del

MP3•Episoder hjem

Innhold levert av Namrata Balwani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Namrata Balwani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

You must have seen that meme: Who led the digital transformation of your company – CEO – CTO – Covid19. Well, there’s an important C that’s missing and that’s what I am talking about in this episode.

If your organisation has people operating in silos or if you do not instill digital fluency in all departments, any transformation exercise is not going to achieve success. That’s why it’s important to acknowledge that C. You can’t simply hire a Head of Digital Transformation and expect miracles.

I also leave you with one interesting piece of news and one interesting tool for better Customer Experience management.

Catch all the show notes at www.cxforcxos.com

… continue reading

4 episoder

#Tech #MBA #Business #Marketing #Namrata Balwani

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