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The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
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🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:58 Becoming aware of the importance of customer experience
6:56 Developing a reflex for customer experience
10:17 Handling customer concerns at Disneyland Paris
16:59 What will CX be like for the Paris 2024 Olympics
18:49 1st Class Lounge
24:18 Getting started with customer and employee experience
26:22 Equipping employees to deliver experience
28:35 CX surprises after leaving Disney
30:39 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Francesca LinkedIn: https://www.linkedin.com/in/francesca-tempestini-cx/
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