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The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
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🎤🎞️B2B is just different y’all. It’s not what you think “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:06 Improving Dealer Network Experience with Customer Feedback
4:55 The Role of Phone Surveys in Customer Experience
8:00 Scalability and Digital Solutions
9:35 Factors That Engage and Disengage Customers
12:30 The Importance of Referral Activity
15:00 Beyond Scores: Insights and Actions
17:35 The Human Element in B2B Customer Experience
19:35 1st Class Lounge
24:35 The Importance of Referral Activity in B2B Marketing
27:00 Going Beyond Scores to Gain Customer Insights and Drive Action
29:00 The Enduring Need for Human Interaction in B2B Customer Experience
33:33 Contact info and closing
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Thank you to The Daniel Group for your sponsorship of this episode.
Episode resources:
Lynn email: lynndaniel@thedanielgroup.com
The Daniel Group: https://thedanielgroup.com/
Listeners, read the EX4CX blog post on the philosophy for CX Passport sponsorship
https://www.ex4cx.com/blog
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