Conversations In Isolation - Freshworks - Sreelesh Pillai CX-Spotlight podcast

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Business CX Spotlight Fifth Quadrant

Innhold levert av CX Spotlight and Fifth Quadrant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av CX Spotlight and Fifth Quadrant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Conversations In Isolation - Freshworks - Sreelesh Pillai

4y ago 40:51

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MP3•Episoder hjem

Innhold levert av CX Spotlight and Fifth Quadrant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av CX Spotlight and Fifth Quadrant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our eighth episode features Sreelesh Pillai, General Manager of Freshworks Australia. Sree was Freshworks’ 7th overall employee and moved across to Australia from India over five years ago to build the Australian arm of the business. We discuss why customer experience is the key differentiating factor for any business looking to thrive in today’s connected world, how employee engagement directly impacts, the experience that end customers receive and the ways that AI is automating service and augmenting human customer service agents.

… continue reading

8 episoder

#Business #CX Spotlight #Fifth Quadrant

Artwork

Conversations In Isolation - Freshworks - Sreelesh Pillai

published 4y ago

Del

MP3•Episoder hjem

Innhold levert av CX Spotlight and Fifth Quadrant. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av CX Spotlight and Fifth Quadrant eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our eighth episode features Sreelesh Pillai, General Manager of Freshworks Australia. Sree was Freshworks’ 7th overall employee and moved across to Australia from India over five years ago to build the Australian arm of the business. We discuss why customer experience is the key differentiating factor for any business looking to thrive in today’s connected world, how employee engagement directly impacts, the experience that end customers receive and the ways that AI is automating service and augmenting human customer service agents.

… continue reading

8 episoder

#Business #CX Spotlight #Fifth Quadrant

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