The Disappearing Digits CX Storytime, Tales From The Customer Journey podcast

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Innhold levert av Russel Lolacher. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Russel Lolacher eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

CX Storytime, Tales from the Customer Journey « »
The Disappearing Digits

6+ y ago 11:22

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MP3•Episoder hjem

Innhold levert av Russel Lolacher. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Russel Lolacher eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

Sign Up for R@W Notes
Follow on Linkedin
Follow on Instagram
Subscribe on Youtube
Email me anytime

… continue reading

34 episoder

Artwork

The Disappearing Digits

CX Storytime, Tales from the Customer Journey

published 6+ y ago

Del

MP3•Episoder hjem

Innhold levert av Russel Lolacher. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Russel Lolacher eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

Sign Up for R@W Notes
Follow on Linkedin
Follow on Instagram
Subscribe on Youtube
Email me anytime

… continue reading

34 episoder

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