110. How Unconscious Biases Influence Your Customers’ Decision-Making Process With Sylvie Di Giusto Doing Customer Experience Right‬ With Stacy Sherman podcast

Artwork

Business Stacy Sherman Customerexperience Customerservice Doingcxright Stacysherman Marketing CX Right

Innhold levert av Stacy Sherman and Doing CX Right®‬. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Stacy Sherman and Doing CX Right®‬ eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Doing Customer Experience Right‬ with Stacy Sherman « »
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

11M ago 33:17

Del

MP3•Episoder hjem

Innhold levert av Stacy Sherman and Doing CX Right®‬. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Stacy Sherman and Doing CX Right®‬ eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.

More info: https://DoingCXRight.com

… continue reading

152 episoder

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

Artwork

110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

Doing Customer Experience Right‬ with Stacy Sherman

published 11M ago

Del

MP3•Episoder hjem

Innhold levert av Stacy Sherman and Doing CX Right®‬. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Stacy Sherman and Doing CX Right®‬ eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.

More info: https://DoingCXRight.com

… continue reading

152 episoder

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

All episodes

×

Velkommen til Player FM!

Player FM scanner netter for høykvalitets podcaster som du kan nyte nå. Det er den beste podcastappen og fungerer på Android, iPhone og internett. Registrer deg for å synkronisere abonnement på flere enheter.

Lytt til 500+ tema