A deep-dive on real-time feedback and personalized surveys | Max Kanat-Alexander, Or Michael Berlowitz (LinkedIn)

Engineering Enablement by Abi Noda

Innhold levert av Brook Perry. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Brook Perry eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

2y ago 46:40

MP3•Episoder hjem

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.

Discussion points:

Overview of the listening channels used by Max and Berlo’s team - [00:00:58]
Origin story of the Developer Engagement and Insights team - [00:02:49]
Perspectives on volume metrics - [00:05:00]
How the periodic surveys work - [00:08:51]
Investment required to build the periodic surveys and real-time feedback - [00:14:20]
How results are handled - [00:15:28]
How the real-time feedback tool works - [00:21:40]
Where the idea for the real-time feedback tool came from - [00:25:15]
Building an MVP for the real-time feedback tool - [00:028:58]
Other stakeholders involved in triaging feedback - [00:35:40]
The experience developers have when encountering the real-time feedback tool - [00:37:34]
How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]
Advice for other teams considering implementing this approach - [00:41:46]

65 episoder

#Tech #MBA #Business #Brook Perry #Software Engineering #Developer Experience #Developer Productivity #Engineering Leadership