Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel

Fixed Ops Roundtable

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams.

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What we discuss in this episode:

1. Navigating Evolving Trends: We explore the emergence of Electric Vehicles (EVs) and the unique challenges they pose for fixed operations, from technician preparedness to service presentation.
2. Harnessing the Power of AI: Discover how AI-driven insights are revolutionizing dealership operations, from personalized customer experiences to predictive analytics, with a focus on enhancing service quality and efficiency.
3. Overcoming Obstacles: Robert shares practical strategies for overcoming obstacles in technology adoption, emphasizing the importance of a phased approach and ongoing employee training.
4. The Future of Fixed Ops: Gain foresight into the role of AI in shaping the future of fixed operations, as Robert discusses the potential for predictive analytics to redefine customer interactions and dealership success.
5. Connecting with CallRevu: Learn about the innovative solutions offered by CallRevu to empower dealerships in optimizing the caller's journey and fostering customer delight.

Listen to the episode featuring Robert Manuel for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Robert Manuel

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement