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Innhold levert av Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Focus on Customer Service, Dan Gingiss, and Dan Moriarty eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Episode 48 - How Zappos Became Famous for Customer Service

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Manage episode 172224696 series 134538
Innhold levert av Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Focus on Customer Service, Dan Gingiss, and Dan Moriarty eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These are the companies where customer service is so engrained in the culture, that when social media burst onto the scene they immediately seized the opportunity to show the world their competitive advantage rather than fearing what could happen if customer service were practiced in public. Chances are that your list includes this week's guest!
  continue reading

53 episoder

Artwork
iconDel
 
Manage episode 172224696 series 134538
Innhold levert av Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Focus on Customer Service, Dan Gingiss, and Dan Moriarty eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Take a moment and think about the two or three very best companies in the world at customer service – the ones that are cited over and over again by speakers and authors as being truly unique. These are the companies where customer service is so engrained in the culture, that when social media burst onto the scene they immediately seized the opportunity to show the world their competitive advantage rather than fearing what could happen if customer service were practiced in public. Chances are that your list includes this week's guest!
  continue reading

53 episoder

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