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10-Minute Trumpet: Having a Named CSM
Manage episode 382357614 series 3260463
This week Jeff takes a look at the impact of equating a Named CSM with quality service. With the current economy, having a named CSM is a luxury many companies are no longer investing. CS teams are now in a position to pivot, but an understanding of that impact must be understood in order to successfully transition.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Manage episode 382357614 series 3260463
This week Jeff takes a look at the impact of equating a Named CSM with quality service. With the current economy, having a named CSM is a luxury many companies are no longer investing. CS teams are now in a position to pivot, but an understanding of that impact must be understood in order to successfully transition.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Alle episoder
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1 Scaling CS with Dan Ennis from Monday.com 46:20
1 Scaling Customer Success with Nisha Baxi from Gong 1:01:36
1 10-Minute Trumpet: 3 Keys for Scaled Success 7:20
1 10-Minute Trumpet: 3 Layers of Education: Product, Business, Market 8:33
1 10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles 8:19
1 Integrating Your CS Goals with Community 40:05
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