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Scaled CS is Looking Alot Like Marketing

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Manage episode 357787266 series 3260463
Innhold levert av Gain Grow Retain. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gain Grow Retain eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week, Karessa Parish, Growth Marketing Manager at ClassTag joins Jeff to talk about the connection between scaled CS and marketing.

Here are some of the key takeaways:

  • Look for ways to automate things that you do over and over
  • Evaluate your content to align with customer self-service needs
  • CSMs should be facilitators rather than information keepers
  • Give a space for customers to talk to each other
  • Examples of scaled ways to grab your customer's attention

Connect with Karessa here

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episoder

Artwork
iconDel
 
Manage episode 357787266 series 3260463
Innhold levert av Gain Grow Retain. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gain Grow Retain eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week, Karessa Parish, Growth Marketing Manager at ClassTag joins Jeff to talk about the connection between scaled CS and marketing.

Here are some of the key takeaways:

  • Look for ways to automate things that you do over and over
  • Evaluate your content to align with customer self-service needs
  • CSMs should be facilitators rather than information keepers
  • Give a space for customers to talk to each other
  • Examples of scaled ways to grab your customer's attention

Connect with Karessa here

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

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