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Innhold levert av Gain Grow Retain. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gain Grow Retain eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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The Vault - 7 Pillars of CS

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Manage episode 371063757 series 3260463
Innhold levert av Gain Grow Retain. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gain Grow Retain eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week we are bringing back a 2021 podcast with Wayne McCulloch on the 7 pillars of Customer Success.

Focusing on the fact that it is moments with the customer rather than the customer relationship that is owned, Wayne shares how focusing on those key moments will provide a stronger customer experience.

With some practical examples, Wayne shares how companies who build for success through optimizing processes internally while still focusing on the customer's definition of success create the most impactful experiences.

Connect with Wayne

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episoder

Artwork
iconDel
 
Manage episode 371063757 series 3260463
Innhold levert av Gain Grow Retain. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Gain Grow Retain eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week we are bringing back a 2021 podcast with Wayne McCulloch on the 7 pillars of Customer Success.

Focusing on the fact that it is moments with the customer rather than the customer relationship that is owned, Wayne shares how focusing on those key moments will provide a stronger customer experience.

With some practical examples, Wayne shares how companies who build for success through optimizing processes internally while still focusing on the customer's definition of success create the most impactful experiences.

Connect with Wayne

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episoder

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