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Build Better Driver Relationships Through Communication
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Understanding what your drivers are experiencing and how they feel about their jobs is critical to keeping them happy. Happy drivers tend to stay put. This episode is about the importance of opening up communication channels with your drivers – and keeping them open.
This episode of HDT Talks Trucking is sponsored by Double Coin.
Automated dispatch systems may be more efficient than direct two-way conversations, but they make the transaction impersonal. A few lines of text on a screen offer few clues about how the other party is feeling. The driver might be happy today, but ready to head for the door tomorrow. How will you ever know if you never actually talk to them?
In this episode, Max Farrell, the CEO of Workhound, joins HDT’s Jim Park to discuss the importance of communication and keeping channels open to employees, including:
- Creating a Real-Time Feedback Loop Between Workers and the Company
- Why Praise is Critical
- Opening Up Communication Channels
- Identifying Micro Issues for Macro Changes
- Driver Feedback and Troublesome Customers
- Why Resolving Issues Pays Dividends
- Honest Feedback: Gift or Insult?
- Why Two-Way Autonomous Chats Work
Learn more about driver communication at HDT's Truckinginfo.com website:
- 3 Ways Fleets Can Improve Driver Communications
- How Cowan is More Efficiently Connecting Truck Drivers and Dispatchers
- How Fleets Can Benefit From Mobile Apps
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