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How well are you coaching your hotel teams? | with JC Thompson
Manage episode 428159912 series 3515859
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In this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance.
Together, they discuss:
Together, they discuss:
- The importance of personal relationships in the luxury hospitality industry and why AI can’t replace the real human connections that guests are looking for.
- How and why Pursuance focuses on deep-diving with a specific smaller sub-set of customers rather than spreading themselves more widely
- Why sharing personal stories and experiences is a more effective method of coaching than offering advice
JC is an expert in scaling businesses, having led operations strategy for three separate organizations which doubled revenue in a single year. He currently serves as the Founder and CEO of Pursuance, where he and his team uncover the potential of individuals and organizations. They design and implement guest journeys, lead revenue optimization initiatives, and coach leaders of the world’s best operators in the luxury services & goods industries.
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Connect with JC Thompson here:
Connect with Karen here:
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
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