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Innhold levert av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Ep #97 - Victor Dominello: Lessons learnt from making meaningful change for citizens

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Manage episode 372009690 series 2981772
Innhold levert av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW. In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.
Here is a taste of what Tracey, Dan and Victor cover in the conversation:

  • Victor shares what it was like being involved in state politics
  • A few of the initiatives Victor is most proud of during this time in government
  • The importance of focusing on the needs of customers rather than our own internal processes
  • How you collaborate in an environment that isn't known for collaboration
  • The importance of focusing on mission so that people can put their individual differences aside and achieve something greater
  • Why collaboration ensures greater longevity in initiatives
  • How leaders that take on the risk, can ensure their team feels more comfortable to innovate

Links from the episode​:

  continue reading

150 episoder

Artwork
iconDel
 
Manage episode 372009690 series 2981772
Innhold levert av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW. In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.
Here is a taste of what Tracey, Dan and Victor cover in the conversation:

  • Victor shares what it was like being involved in state politics
  • A few of the initiatives Victor is most proud of during this time in government
  • The importance of focusing on the needs of customers rather than our own internal processes
  • How you collaborate in an environment that isn't known for collaboration
  • The importance of focusing on mission so that people can put their individual differences aside and achieve something greater
  • Why collaboration ensures greater longevity in initiatives
  • How leaders that take on the risk, can ensure their team feels more comfortable to innovate

Links from the episode​:

  continue reading

150 episoder

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