EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy Inside Commerce: Ecommerce Strategy, CX And Technology podcast

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Business Paul Rogers & James Gurd James Gurd Paul Rogers

Innhold levert av Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast « »
EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

4M ago 11:53

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MP3•Episoder hjem

Innhold levert av Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

258 episoder

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

Artwork

EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

published 4M ago

Del

MP3•Episoder hjem

Innhold levert av Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

258 episoder

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

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