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Mark Graban & Greg Jacobson on Continuous Improvement and Customer Experience Design

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Manage episode 381155141 series 1140853
Innhold levert av KaiNexus. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av KaiNexus eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Get ready for another insightful episode of KaiNexus Continuous Improvement Podcast with our esteemed hosts, Mark Graban and Greg Jacobson. Drawing from the Toyota Production System, this episode dives deep into the principles of continuous improvement, offering valuable lessons relevant to various sectors beyond just manufacturing.

Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships.

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  continue reading

431 episoder

Artwork
iconDel
 
Manage episode 381155141 series 1140853
Innhold levert av KaiNexus. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av KaiNexus eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Get ready for another insightful episode of KaiNexus Continuous Improvement Podcast with our esteemed hosts, Mark Graban and Greg Jacobson. Drawing from the Toyota Production System, this episode dives deep into the principles of continuous improvement, offering valuable lessons relevant to various sectors beyond just manufacturing.

Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships.

LINKS:

  continue reading

431 episoder

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