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The Customer Is Always Right
Manage episode 302155997 series 2963867
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Our co-host's worst nightmare unfolds in his apartment as he contemplates the meaning of the phrase "The Customer is Always Right."
Though the expression began with good intentions, it's led to customers weaponizing the philosophy against workers, especially in the retail and service industries.
We break down the history of the expression and why companies should rethink the approach.
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