#156: Mary Cowan (NCS Credit) — 2nd Generation Entrepreneurship & Getting Paid for Work That You Do

Lay of The Land

Mary Cowan, the President of NCS Credit, based here in the greater Cleveland area.

The story of NCS Credit is one of family, growth, and success anchored in a belief of uncompromising excellence and ever-advancing technology. Founded in 1970 by Howard V. Cowan as a commercial collection agency, NCS Credit’s goal was to form trusted partnerships and provide exceptional debt recovery services for its clients. In the early 1980s NCS Credit earned a reputation as a leading authority in the corporate credit industry and expanded its services to meet the needs of its credit professionals by adding the Construction, UCC, and Publication Service Groups

Mary joined the company in 1990, shortly after the sudden and tragic death of her father Howard Cowan; The entire family rallied and resolutely continued to pursue Howard’s vision forward.

Today, under Mary’s leadership, NCS Credit serves clients across the US and Canada as a commercial debt recovery service — protecting many billions of dollars over their more than 50 years of service across many industries like manufacturing, construction, food distribution, and energy, in addition to educating thousands of credit professionals — guided by their belief that everyone should get paid for the work that they do

This was a fun and educational conversation for me. Mary talks about the hard things she experienced and navigated as part of her entrepreneurial journey, the trials and tribulations turning around suffering culture, morale, and performance to an organization now recognized seven times over as a Northeast Ohio top workplace, the challenges of being a 2nd generation leader, the power of business operating systems, and a whole lot more.

-----

SPONSORS: John Carroll University Boler College of Business || Impact Architects & Ninety

John Carroll University Boler College of Business: https://business.jcu.edu/
As we’ve heard time and time again from entrepreneurs on Lay of The Land — many of whom are proud alumni of John Carroll University — success in this ever-changing world of business requires a dynamic and innovative mindset, deep understanding of emerging technology and systems, strong ethics, leadership prowess, acute business acumen… all qualities nurtured through the Boler College of Business!

With 4 different MBA programs of study — spanning Professional, Online, Hybrid, and 1-Year-Flexible — The Boler College of Business provides flexible timelines and various class structures for each MBA Track — including online, in-person, hybrid and asynchronous — to offer the most effective options for you, in addition to the ability to participate in an elective International Study Tour, providing unparalleled opportunities to expand your global business knowledge by networking with local companies overseas and experiencing a new culture.

The career impact of a Boler MBA is formative and will help prepare you for this future of business and get more out of your career. To learn more about John Carroll University’s Boler MBA programs, please go to business.jcu.edu

The Boler College of Business is fully accredited by AACSB International, the highest accreditation a College of Business can have.

Impact Architects & Ninety
Lay of The Land is brought to you by Ninety. As a Lay of The Land listener, you can leverage a free trial with Ninety, the platform that helps teams build great companies and the only officially licensed software for EOS® — used by over 7,000 companies and 100,000 users!

This episode is brought to you by Impact Architects. As we share the stories of entrepreneurs building incredible organizations throughout NEO, Impact Architects helps those leaders — many of whom we’ve heard from as guests on Lay of The Land — realize their visions and build great organizations. I believe in Impact Architects and the people behind it so much, that I have actually joined them personally in their mission to help leaders gain focus, align together, and thrive by doing what they love! As a listener, you can sit down for a free consultation with Impact Architects by visiting ia.layoftheland.fm!

-----

LINKS:

Connect with Mary Cowan: https://www.linkedin.com/in/mary-cowan-94b4266/
NCS Credit: https://www.ncscredit.com/

-----

Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.

Past guests include Justin Bibb (Mayor of Cleveland), Pat Conway (Great Lakes Brewing), Steve Potash (OverDrive), Umberto P. Fedeli (The Fedeli Group), Lila Mills (Signal Cleveland), Stewart Kohl (The Riverside Company), Mitch Kroll (Findaway — Acquired by Spotify), and many more.

Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/

Follow Jeffrey Stern on X @sternJefe — https://twitter.com/sternjefe

Follow Lay of The Land on X @podlayoftheland

https://www.jeffreys.page/