Episode 161: Where is Empathy

Leading and Learning Through Safety

In this podcast episode, Dr. Mark French discusses the intersection of human resources (HR) and safety, emphasizing the importance of creating a culture that values both. He shares his recent experience at a Society for Human Resource Management (SHRM) conference, where he explored the relationship between safety and HR. Dr. French highlights the tragic story of a Wells Fargo employee who was found dead at their cubicle after four days, unnoticed by colleagues. This incident serves as a stark example of the failure in basic human dignity and organizational culture. Dr. French criticizes the lack of engagement and concern for employee well-being, questioning how such an environment could allow for such negligence. He argues that safety and HR should not be siloed departments but rather integrated efforts to ensure a healthy, supportive workplace culture. He stresses the need for empathy, open communication, and active leadership in fostering environments where employees are genuinely cared for and valued. The podcast underscores that safety is not merely a compliance issue but a fundamental aspect of human dignity and organizational integrity. Dr. French calls for a shift in perspective, urging organizations to prioritize both the physical and psychological safety of their employees, ensuring that such tragic incidents are prevented in the future.