1,784 Event v Experience

Multifamily Collective Podcast

Are you tired of events that inspire you for a week but leave you unchanged? Let’s explore transforming an event into a memorable, remarkable experience. Many industry conferences, like the National Apartment Association's Apartmentalize, fail to make a lasting impact. Attendees often leave inspired but struggle to implement what they've learned once they return to their routines. The typical conference setup is transactional: a trade show floor, educational sessions, and networking events. These formats fail to create a lasting impression, resulting in attendees returning to old habits. Shift from an event-centric model to an experience-centric one. Create immersive, memorable experiences that leave a lasting impact on attendees, much like the Savannah Bananas baseball team does with their extraordinary fan engagements. Consider the Savannah Bananas, a baseball team that creates unforgettable experiences for its fans. They personalize engagements based on social media insights, ensuring each visit is extraordinary and memorable. This model can be applied to industry conferences to make them more impactful. By transforming events into experiences, you can create lasting memories, foster deeper connections, and inspire meaningful action long after the conference ends. Attendees will remember the experience and become advocates, sharing their stories and bringing more attention to your brand. Map out the customer journey of your event. Identify key touchpoints where you can add extraordinary, unexpected elements. This could be personalized interactions, unique activities, or exclusive behind-the-scenes access. Don’t just plan an event—craft an experience. Take a page from the Savannah Bananas' playbook and make your next conference one that attendees will discuss for years. Start by identifying one touchpoint you can enhance and see the difference it makes. 1. Map out the customer journey and identify critical touchpoints. 2. Personalize engagements to create memorable experiences. 3. Continuously innovate and add unexpected elements to keep the experience fresh and impactful.

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