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61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
Manage episode 367793937 series 3490007
Innhold levert av Denise Venneri. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Denise Venneri eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . You may remember her from her last episode: S3 Ep55 Impact of a Consumer Affairs role can Have on one's Career Journey.
She spills the tea on how she approached the employee experience for her Contact Center front line folks resulting in the lowest attrition rates per program for her BPO. HINT: Max was ahead of her time in truly embracing work/life balance much before hybrid work became common place. And, she explains the reason behind her long time experience in Food & Beverage, across B to C and now a B to B organization.
Thanks Max! and Thanks to you all for Listening and Supporting the My Curious Colleague -the Podcast.
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