24 – Charting the Course With NAHAM Legends: 50 Years of Patient Access Excellence

NAHAM Connections Podcast

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Decisions, Decisions

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EP 398: Rihanna Level Rebrand, GOATs of Podcasting & Live Show Reactions 54:26

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Join Mandii B and Weezy WTF as they navigate the evolution of their podcasting journey in this candid and hilarious episode of “Decisions, Decisions.” Reflecting on nearly a decade of bold conversations, the duo opens up about the challenges and triumphs of rebranding their iconic show, previously known as “WHOREible Decisions.” Dive into their reasoning behind the name change, their growth as individuals, and the dynamics of creating space for nontraditional relationships and personal self-love. This episode features thought-provoking discussions on societal norms, reclaiming identity, and the complexities of managing a brand that champions inclusivity while addressing the limitations of media algorithms. From celibacy and creative reinvention to navigating life changes and unconventional lifestyles, Mandy and Weezy offer raw, unfiltered takes that will keep you engaged and inspired. Follow the hosts on social media Weezy @Weezywtf & Mandii B @Fullcourtpumps and follow the Decisions Decisions pages Instagram @_decisionsdecisions Don't forget to tag #decisionsdecisions or @ us to let us know what you think of this week's episode! Want more? Bonus episodes, merch and more Whoreible Decisions!! Become a Patron at Patreon.com/whoreibledecisions See omnystudio.com/listener for privacy information.…

for ca. et år siden 39:22

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In this special end-of-year episode, NAHAM President, Stephanie Benintendi, MBA, CHAM, hosts two distinguished guests, Maxine Wilson, CHAM, CHAA, and Nancy Farrington, FHAM, CHAM, as they share insights on their journeys through the first generation of NAHAM. Reflecting on their experiences, they discuss pivotal moments and reminisce about milestones like the creation of the CHAA credential, marking a significant development for frontline leaders in Patient Access. They delve into the hurdles overcome throughout the years and share their visions for NAHAM’s future as it reaches its 50th milestone. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections https://www.naham.org/page/ConnectionsPodcastEpisode18 https://www.naham.org/page/ConnectionsPodcastEpisode12 https://www.naham.org/page/Connections45YearsofNAHAM https://www.naham.org/page/ConnectionsNAHAMMember https://www.naham.org/page/NAHAMMembersSetGoalsandPlanfor2023 https://www.naham.org/page/ConnectionsAccessWeek2023Essays *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

27 episoder

#Business #NAHAM Connections

24 – Charting the Course With NAHAM Legends: 50 Years of Patient Access Excellence

NAHAM Connections Podcast

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27 episoder

#Business #NAHAM Connections

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27 – Milestones and Momentum: Insights from NAHAM’s President 22:48

for 5 weeks siden22:48

22:48

In this episode, National Director of Experience at Ensemble Health Partners, member of the NAHAM Publications Committee and host Susan Milligan, CHAM, CRCR, is joined by NAHAM President, Philip Quick, MPS, CHAM. They discuss the exciting milestones and ongoing progress of NAHAM as the organization celebrates its 50th anniversary. Philip shares his personal journey in Patient Access and reflects on the pivotal moments of NAHAM’s evolution. From advocating for Patient Access leadership roles to navigating the challenges of the pandemic, he highlights the organization’s adaptability in meeting the needs of healthcare professionals. Susan and Philip also take a deep dive into the future of NAHAM, focusing on the newly introduced tiered membership model, the re-accreditation of key certifications and the anticipated launch of the new Learning Management System (LMS) in 2025. Additionally, they discuss the upcoming release of Access Keys 5.0, which will include updates for both acute and ambulatory access. Tune in for insights on how NAHAM continues to shape the Patient Access field and how its members are contributing to the growth and leadership in healthcare. || LINKS *Episode* https://www.naham.org/page/ConnectionsPodcastEpisode24 https://www.naham.org/page/ConnectionsReunionWeekendACelebrationofNAHAMsLegacyandConnections https://www.naham.org/page/Connections50YearsofNAHAMCelebratingOurLegacyThrough5DecadesWith5Voices https://www.naham.org/page/ConnectionsNAHAM50thAnnualConferenceAdvancingPatientAccess https://www.naham.org/page/ConnectionsASpringboardtoSuccessPerspectivesfromFirst-timeNAHAMAnnualConferenceAttendees https://www.naham.org/page/AccessKeys *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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26 – NAHAM 50th Annual Conference Recap: AI & Patient Access: Hype vs. Reality 39:18

for 19 weeks siden39:18

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In this episode, we’re diving into the key takeaways from the NAHAM 50th Annual Conference, with a spotlight on artificial intelligence (AI) and its impact on Patient Access. As AI continues to generate buzz in healthcare settings, it’s crucial to distinguish between genuine advancements and marketing hype. Host Susan Milligan, CHAM, CRCR, is joined by D.J. Plavsic, MBA, CRCR, who shared his expertise on AI at the recent conference. Together, they explore the critical distinctions between basic process automation and true AI, discuss the latest AI applications in Patient Access and provide valuable insights on navigating the evolving AI landscape in our industry. If you’re curious about how AI is changing Patient Access or want to learn how to separate genuine AI solutions from the noise, this episode is for you. Tune in to discover what’s hype, what’s reality and what the future may hold for AI in healthcare. || LINKS *Episode* https://www.naham.org/page/ConnectionsPodcastEpisode21 https://www.naham.org/page/ConnectionsPodcastEpisode19 https://www.naham.org/page/ConnectionsNAHAM50thAnnualConferenceAdvancingPatientAccess https://www.naham.org/page/ConnectionsASpringboardtoSuccessPerspectivesfromFirst-timeNAHAMAnnualConferenceAttendees https://www.naham.org/page/ConnectionsStreamlinedPatientCarePriorAuthorizationEssentials https://www.naham.org/page/Connections6WaystoEnhancePriorAuthorizationWorkflows *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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25 – Ensuring Inclusivity in Patient Access and Beyond 1:00:11

for 43 weeks siden1:00:11

1:00:11

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Susan Milligan, CHAM, CRCR, Gisela Dossey, CRCR, and Erin Hancock, as they discuss challenges and strategies for fostering inclusivity. They candidly reflect on personal journeys and instances of exclusion, emphasizing the role of empathy in creating inclusive environments. From navigating healthcare systems for children with special needs to enhancing communication, our guests offer invaluable insights to empower listeners. Join us as we navigate the complexities of acceptance in healthcare and beyond, enriching the NAHAM community with expertise and experiences. MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsPodcastEpisode14 https://www.naham.org/page/ConnectionsPodcastEpisode9 https://www.naham.org/page/ConnectionsPodcastEpisode22 https://www.naham.org/page/ConnectionsPowerofBelongingTransformingHealthcareWorkforceEngagementandPatientCare https://www.naham.org/page/StrategiesforRecognizingandEngagingEmployees https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement https://www.naham.org/page/ConnectionsCelebrateDiversityPart4 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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24 – Charting the Course With NAHAM Legends: 50 Years of Patient Access Excellence 39:22

for 1 year siden39:22

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23 – Empowering Patient Access Professionals in Ambulatory Care 23:19

for 1 year siden23:19

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The ambulatory care setting in Patient Access presents its own unique sets of challenges, demanding adaptability and a deep understanding of the intricacies involved in outpatient care. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Ernest Yates IV and Audrina Cato, CHAA, as they discuss the importance of training and development in ambulatory care settings and strategies for maintaining composure during high-pressure moments. Additionally, they share heartwarming stories of Patient Access professionals going above and beyond to help patients in need. Tune in to learn more about the vital role of Patient Access professionals in ambulatory care, their dedication to patient well-being and valuable advice for aspiring professionals in the field. | MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections https://www.naham.org/page/ConnectionsPodcastEpisode21 https://www.naham.org/page/ConnectionsPodcastEpisode19 https://www.naham.org/page/ConnectionsMasteringPerformanceThroughTraininginPatientAccess https://www.naham.org/page/ConnectionsPatientRegistrar https://www.naham.org/page/ConnectionsConsiderationsforPriceTransparencyinAmbulatoryCare https://www.naham.org/page/ConnectionsThePowerofPresenceEmbracingtheBenefitsofBeingaHandsonLeader https://www.naham.org/page/ConnectionsNavigatingHonestFeedbackStrengtheningHealthcareSystemsFromWithin *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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22 – Finding Your Identity Outside of Work 29:30

for 1 year siden29:30

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ABOUT THE EPISODE In the world of Patient Access, discovering an identity beyond one's professional role is crucial for overall well-being and fulfillment. Engaging in personal passions and hobbies not only helps counterbalance work-related stress but also makes for a healthier approach to life within the demanding field. In this episode, Brenda Sauer RN, MA, CHAM, FHAM, moderates a discussion with Wendy Roach, RDMS, CHAM, and Sean Buzzard as they engage in a conversation on how they’ve found their identities beyond the realm of work and Patient Access. From farming, volunteerism and much more, they share their personal identities, passions and interests. They also dive into the importance of self-care and setting boundaries to maintain a balanced life. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections https://www.naham.org/page/ConnectionsPodcastEpisode10 https://www.naham.org/page/TaketheCoachApproachin2023 https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement https://www.naham.org/page/ConnectionsCombatingProductivityGuilt https://www.naham.org/page/ConnectionsMentorshipJourney https://www.naham.org/page/ConnectionsPodcastEpisode6 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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21 - Unlocking Excellence in Education for Revenue Cycle Operations 50:37

for 2 years siden50:37

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ABOUT THE EPISODE NAHAM has long recognized the importance of investing in the education and training of staff members involved in Patient Access so healthcare organizations can improve financial outcomes and enhance the patient experience. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Nathaniel Davis III, Shellie Lowery and Jan Mitchell, CHAA, AS, for a roundtable discussion on how they are taking innovative approaches and inspiring their teams in the field of Patient Access and revenue cycle management. They discuss their own inspirations in becoming educators, approaches to training of access and revenue cycle professionals, how to promote a culture of knowledge-sharing and more. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode17 | https://www.naham.org/page/ConnectionsPodcastEpisode11| https://www.naham.org/page/ModernizePatientPayments3PracticalTipsforImprovingtheFinancialExperience | https://www.naham.org/page/ConnectionsNAHAM22Recap4 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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20 – DEI Resources for Patient Access Professionals 36:27

for 2 years siden36:27

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ABOUT THE EPISODE Please note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01. Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Julian Brown-Ahart, CHAM; Rafael Garraton; and Latoria Cooper, CHAA, for a roundtable discussion about how their organizations have embraced DEI efforts. They discuss how they've incorporated NAHAM’s DEI guiding principles into their work and best practices their facilities are following to prioritize DEI for colleagues and patients alike. Plus, they share examples of real-life inclusive conversations to help you navigate yours. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections https://www.naham.org/page/ConnectionsPodcastEpisode9 https://www.naham.org/page/ConnectionsAskingDifficultQuestionsinPatientAccess https://www.naham.org/page/Current-Webinars https://www.naham.org/page/ConnectionsQ32021DEITaskForce https://www.naham.org/page/DEIToolkit https://pronouns.org/ *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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19 – Enhancing the Virtual Patient Experience 34:54

for 2 years siden34:54

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ABOUT THE EPISODE In recent years, Patient Access professionals have prioritized enhancing the virtual patient experience, leading to the evolution of technology and new emerging trends that have helped guide healthcare organizations. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Octavius M. Jones Sr, ACHE, Julie Vanpelt and Brandy Crist for a roundtable discussion on how their organizations have embraced and enhanced the virtual patient experience. They discuss challenges they have overcome, evolving uses of technology and more.…

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18 – NAHAM Year in Review 2022 19:32

for 2 years siden19:32

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ABOUT THE EPISODE As the year comes to a close, NAHAM President Stephanie Benintendi, MBA, CHAM, visits the podcast for the annual year in review episode. She reflects on all of NAHAM’s progress and accomplishments in 2022 and gives insight on what is to come in the new year, including rules and prior authorization regulations, technology transformation, focus on the ambulatory care space and addressing staffing challenges. Listen to join in on celebrating the accomplishments of 2022 and learn more about all there is to look forward to in 2023.…

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17 – Prior Authorization Roundtable 33:12

for 2 years siden33:12

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ABOUT THE EPISODE In 2021, NAHAM began an initiative to elevate the voices of its members and promote actionable solutions to everyday issues surrounding prior authorization. As a result, the NAHAM Prior Authorization Task Force was formed. Since its formation, they have worked to create a whitepaper and recently hosted a roundtable discussion, where they collaborated with vendors and payers to brainstorm solutions to challenges in prior authorization. In this episode of the NAHAM Connections Podcast, we sit down with Prior Authorization Task Force Co-Chairs Becky Peters, CHAM, and Michelle Fox, DBA, MHA, CHAM, who led the group and participated in the Prior Authorization Roundtable that occurred on Wednesday, October 26. They share the task force’s work over the past year, the whitepaper and the outcomes of the roundtable. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsQ32022PriorAuthorizationNAHAMsCalltoAction https://www.naham.org/page/ConnectionsPodcastEpisode11 https://www.naham.org/page/PriorAuthorizations https://www.naham.org/page/ConnectionsCentralizedPatientAccessDept https://www.naham.org/page/NAHAMConnections | *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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16 – A Conversation With the 2022 NAHAM Award Winners 19:37

for 2 years siden19:37

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ABOUT THE EPISODE During the NAHAM 20222 Annual Conference, Patient Access professionals from across the country gathered to expand on their education, collaborate, form connections and embrace the future of Patient Access. In this episode, Dale Williams scholarship recipient Meagan Tomlin and Michael Taubin scholarship recipient Jennifer Crane reflect on the meaning of their awards to them, the value of their NAHAM certification and their personal and professional growth at the NAHAM 2022 Annual Conference. Listen to learn how you can incorporate their key takeaways and advice into your own professional growth. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsQ22022DaleWilliamsScholarReflects https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode10 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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15 – Hiring and Interviewing in Patient Access 37:20

for 3 years siden37:20

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ABOUT THE EPISODE Over the past few years, Patient Access has faced many staffing challenges and shortages as an impact of the COVID-19 pandemic. Still, Patient Access is a resilient and powerful profession, and everyone from associates to directors found creative ways to face these obstacles. In this episode, Patient Access leaders Yelina Mejia and Neha Sarkar, from Rush University Medical Center, and Evelyn Rosa, from New York Presbyterian, discuss best practices for hiring and onboarding Patient Access team members, as well as interview success stories. Plus, you won’t want to miss their favorite interview question. (Hint: It involves cake.) || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode10 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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14 – Allyship in Patient Access 37:02

for 3 years siden37:02

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ABOUT THE EPISODE In honor of Celebrate Diversity Month, this episode features NAHAM Diversity, Equity and Inclusion (DEI) Task Force members Scott Wood, CHAM; Cathy Pallozzi, CHAM, CCS; and Kiowa Grove, CHAA, CRCR. They discuss the importance of DEI and allyship among your teams, examples of how they have been allies and witnessed allyship in their facilities and how allyship contributes to a greater patient experience. They also detail how diversity leads to more equitable healthcare access for patients and the responsibility that organizations have to ensure patients of all backgrounds receive the best treatment. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode9 | https://www.naham.org/page/DEIToolkit | https://www.naham.org/page/ConnectionsCelebrateDiversity | https://www.naham.org/page/ConnectionsCelebrateDiversityPart2 | https://www.naham.org/page/ConnectionsCelebrateDiversityPart3 | https://www.naham.org/page/ConnectionsLeadershipTeamsDEI | https://www.naham.org/page/ConnectionsQ32021DEITaskForce | https://www.naham.org/page/NAHAMDEI | https://guidetoallyship.com/ *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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13 – Patient Comments 42:29

for 3 years siden42:29

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ABOUT THE EPISODE Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Susan Milligan, CHAM, CRCR, and Tom Tull, FACHE, CPXP, walk through real-life examples of patient comments, both the good and the not-so-good, and share strategies for providing an optimal patient experience. Also, Milligan and Tull discuss why it’s so important for Patient Access leaders to have a patient experience network at their fingertips. Don’t miss this engaging conversation from these two industry leaders. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPatientExperienceandEngagement | https://www.naham.org/page/ConnectionsPodcastEpisode1 | https://www.naham.org/page/ConnectionsRealizingthePowerBehindEmpowerment | https://www.naham.org/page/ConnectionsEngagementFeedsExperience | https://www.naham.org/page/ConnectionsActingWithEmpathy | https://www.naham.org/page/NAHAM2022AnnualConference *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections…

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24 – Charting the Course With NAHAM Legends: 50 Years of Patient Access Excellence