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Increasing Aftersales Knowledge and Access to Parts Data with Kolpak
Manage episode 432627341 series 3534580
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In this episode, we explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data.
Hear from Jay Maiden, Director of Service at Kolpak, about his comprehensive training programs, including Kolpak University, and the implementation of a cutting-edge 3D parts catalog.
Discover how these innovations are helping Kolpak maintain its leadership in the walk-in refrigerator market and providing customers with superior service.
Jay also shares insights on their collaboration with Partful and offers key tips for OEMs to improve aftersales customer experience.
Join us for valuable insights on transforming aftersales services to keep customers satisfied and loyal.
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