This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
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How call back tech helps to manage unpredictable call volumes with Richard Farrell
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Manage episode 308357054 series 2108690
Innhold levert av Podcasts by Netcall. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Podcasts by Netcall eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
As we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive’, the world both at home and work, has changed in a very short time. What’s more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual to take care of them. One technology that’s stood the test of time and continues to help business leaders overcome these challenges, is call back technology. In this episode, we’re joined by Netcall’s CINO Richard Farrell to discuss why it’s still a relevant solution. And as someone who’s been working in this arena for nearly twenty-five years, Richard shares some invaluable best practice tips and background knowledge on how to use call back tech to its full potential and maximise results. Useful content discussed in this episode: [Blog] https://www.netcall.com/blog/agile-methodology-tech-to-weather-the-storm-and-maybe-even-thrive/ [Video] https://www.netcall.com/resources/queuebuster-how-it-works/ [Feature sheet] https://www.netcall.com/resources/feature-sheet-queuebuster/
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3 episoder
MP3•Episoder hjem
Manage episode 308357054 series 2108690
Innhold levert av Podcasts by Netcall. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Podcasts by Netcall eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
As we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive’, the world both at home and work, has changed in a very short time. What’s more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual to take care of them. One technology that’s stood the test of time and continues to help business leaders overcome these challenges, is call back technology. In this episode, we’re joined by Netcall’s CINO Richard Farrell to discuss why it’s still a relevant solution. And as someone who’s been working in this arena for nearly twenty-five years, Richard shares some invaluable best practice tips and background knowledge on how to use call back tech to its full potential and maximise results. Useful content discussed in this episode: [Blog] https://www.netcall.com/blog/agile-methodology-tech-to-weather-the-storm-and-maybe-even-thrive/ [Video] https://www.netcall.com/resources/queuebuster-how-it-works/ [Feature sheet] https://www.netcall.com/resources/feature-sheet-queuebuster/
…
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