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Innhold levert av Ian Kerr and Postal Hub Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ian Kerr and Postal Hub Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Ep 339: Customer experience in the last mile

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Manage episode 406202082 series 2068608
Innhold levert av Ian Kerr and Postal Hub Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ian Kerr and Postal Hub Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.

  • Creating better delivery for customers and the environment
  • Large vehicles vs small vehicles in urban delivery
  • Microhubs in cities
  • The last mile as an extension of the online retailer's brand
  • Retailers paying more attention to delivery emissions
  • Key factors in getting the customer experience right in delivery
  • Estimated delivery times and electronic delivery notifications
  • The human interaction at the doorstep
  • Retailers' concerns about greenwashing in delivery
  • Reporting emissions
  • Cargo bike delivery trends
  • Difficulties in decarbonising delivery

  continue reading

345 episoder

Artwork
iconDel
 
Manage episode 406202082 series 2068608
Innhold levert av Ian Kerr and Postal Hub Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ian Kerr and Postal Hub Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.

  • Creating better delivery for customers and the environment
  • Large vehicles vs small vehicles in urban delivery
  • Microhubs in cities
  • The last mile as an extension of the online retailer's brand
  • Retailers paying more attention to delivery emissions
  • Key factors in getting the customer experience right in delivery
  • Estimated delivery times and electronic delivery notifications
  • The human interaction at the doorstep
  • Retailers' concerns about greenwashing in delivery
  • Reporting emissions
  • Cargo bike delivery trends
  • Difficulties in decarbonising delivery

  continue reading

345 episoder

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