The CX Value Model And Linking Experience To Business Outcomes - Interview With Michael Hinshaw Of McorpCX Punk CX With Adrian Swinscoe podcast

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Tech MBA Entrepreneur Business Marketing Adrian Swinscoes

Innhold levert av Adrian Swinscoe. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Adrian Swinscoe eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

7M ago 50:37

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MP3•Episoder hjem

Innhold levert av Adrian Swinscoe. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Adrian Swinscoe eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operating system (the XOS), what it is and what are the benefits.

This interview follows on from my recent interview – Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG – and is number 495 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

506 episoder

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

Artwork

The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

Punk CX with Adrian Swinscoe

published 7M ago

Del

MP3•Episoder hjem

Innhold levert av Adrian Swinscoe. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Adrian Swinscoe eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operating system (the XOS), what it is and what are the benefits.

This interview follows on from my recent interview – Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG – and is number 495 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

506 episoder

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

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