418. Restaurant Management Tips From The Trenches - Daniel Frazier

Restaurant Rockstars Podcast

To achieve restaurant management success, create a brand and run a strong profitable business you need to know your restaurant inside out. When was the last time you got behind the bar, cooked on the line, ran the counter or even took a turn in the dish pit? Working in the trenches gives you a fresh perspective how all the moving parts of your restaurant work together to deliver hospitality and great dining experiences for your guests. In this episode of the Restaurant Rockstars podcast, I speak with Daniel Frazier, Director of Operations and GM of a 3-location place called Pharmacy Burger. Daniel started his career as a host, then moved up and around just about every position. Tune in as Daniel shares his restaurant management journey as we discuss: • Stepping into Leadership and key lessons learned from mastering nearly every restaurant position • Hiring Criteria and Expectations - Accountability, discipline, recognition & rewards that work • Onboarding Process - How to onboard team members for restaurant management success in every position • Delivering true hospitality, consistency and quality every shift every day • Financial controls and the “Key Performance Indicators (KPIs) necessary in any restaurant • Marketing and Technology that work And Daniel’s best advice to set yourself apart from the competition! Don’t miss this episode! What if you could train your team to run your restaurant as if they “owned it”, with attention to detail, quality and an eye on profit. What if this was turn-key and you didn’t have to do the training? Now, with the Restaurant Academy at https://restaurantrockstars.com/joinacademy/ , you can assign any lesson to any and all team-members to learn every aspect of running a successful restaurant. Best of all, you can track their progress and achievements from within the Academy - https://restaurantrockstars.com/joinacademy/ Get the Academy, then go ROCK YOUR Restaurant! Roger Connect with our guest: 1. https://thepharmacyburger.com/ 2. Instagram: @thepharmacynashville 3. Facebook: facebook.com/thepharmacyburger Thank you to our sponsors: Sculpture Hospitality are your restaurant’s Food & Beverage Inventory experts. Don’t leave thousands of dollars in Profit to chance when there is a simple Inventory system! Sculpture Hospitality don’t just manage your inventory, they give you a clear picture of your restaurant’s profitability. Get a no obligation FREE Inventory Consult at https://SculptureHospitality.com/rockstar TerraSlate menus are waterproof, rip-proof, antimicrobial and easy to clean. They ship to every state and over a hundred countries with a fast 1 day turnaround and Free overnight shipping. Get your menus from TerraSlate at https://terraslate.com Restaurant Technologies: takes care of your fry oil challenges. They handle everything end-to-end from delivering, filtering monitoring, collecting, and recycling your waste cooking oil. Restaurant Technologies customers save 10-15% on their insurance premiums and even get bonuses for any new customer referrals. https://www.rti-inc.com or call 866-399-3639 to get started today. UberDirect: With Uber Direct, you take orders on your website, app or by phone. Then, drivers from Uber’s courier network pick them up from your place and deliver them to your customer’s doorstep. Delivery just got better with Uber Direct. Learn more at https://www.uberdirect.com