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Turning Client Success Into a Competitive Advantage

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Manage episode 455645035 series 3600646
Innhold levert av Summer Poletti. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Summer Poletti eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In today’s competitive landscape, retaining clients isn’t just a goal—it’s survival. As competitors ramp up their efforts to lure away your hard-earned clients, how do you protect the relationships you’ve worked so hard to build? In this episode of C-Suite Sidekick, I revisit one of my most impactful topics: protecting your clients from poaching.

Drawing on real-world insights and actionable strategies, we’ll explore how to:

  • Strengthen client relationships through proactive engagement.
  • Align internal teams to prevent cracks in client experience.
  • Use business reviews and referrals to deepen loyalty and drive growth.
  • Leverage client success stories as powerful marketing assets.

Stick around for my fresh perspectives on how alignment and client success will be your best tools for navigating 2025 and beyond.
Companion content:

Show notes:

  • Connect with Summer on LinkedIn
  • Visit Rise of Us for more information about Summer's services
  • Episode recorded and edited using Descript
  • Repurposed content, such as this description created using CastMagic
  continue reading

33 episoder

Artwork
iconDel
 
Manage episode 455645035 series 3600646
Innhold levert av Summer Poletti. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Summer Poletti eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In today’s competitive landscape, retaining clients isn’t just a goal—it’s survival. As competitors ramp up their efforts to lure away your hard-earned clients, how do you protect the relationships you’ve worked so hard to build? In this episode of C-Suite Sidekick, I revisit one of my most impactful topics: protecting your clients from poaching.

Drawing on real-world insights and actionable strategies, we’ll explore how to:

  • Strengthen client relationships through proactive engagement.
  • Align internal teams to prevent cracks in client experience.
  • Use business reviews and referrals to deepen loyalty and drive growth.
  • Leverage client success stories as powerful marketing assets.

Stick around for my fresh perspectives on how alignment and client success will be your best tools for navigating 2025 and beyond.
Companion content:

Show notes:

  • Connect with Summer on LinkedIn
  • Visit Rise of Us for more information about Summer's services
  • Episode recorded and edited using Descript
  • Repurposed content, such as this description created using CastMagic
  continue reading

33 episoder

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