))
Transforming Manufacturing Operations for Customer Centricity
Manage episode 427412144 series 3070466
Innhold levert av Sourcing Journal. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Sourcing Journal eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.
Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.
Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.
Learn more about your ad choices. Visit megaphone.fm/adchoices
149 episoder
Del
