Innhold levert av Nick Portillo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Nick Portillo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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On this episode of Advances in Care , host Erin Welsh and Dr. Craig Smith, Chair of the Department of Surgery and Surgeon-in-Chief at NewYork-Presbyterian and Columbia discuss the highlights of Dr. Smith’s 40+ year career as a cardiac surgeon and how the culture of Columbia has been a catalyst for innovation in cardiac care. Dr. Smith describes the excitement of helping to pioneer the institution’s heart transplant program in the 1980s, when it was just one of only three hospitals in the country practicing heart transplantation. Dr. Smith also explains how a unique collaboration with Columbia’s cardiology team led to the first of several groundbreaking trials, called PARTNER (Placement of AoRTic TraNscatheteR Valve), which paved the way for a monumental treatment for aortic stenosis — the most common heart valve disease that is lethal if left untreated. During the trial, Dr. Smith worked closely with Dr. Martin B. Leon, Professor of Medicine at Columbia University Irving Medical Center and Chief Innovation Officer and the Director of the Cardiovascular Data Science Center for the Division of Cardiology. Their findings elevated TAVR, or transcatheter aortic valve replacement, to eventually become the gold-standard for aortic stenosis patients at all levels of illness severity and surgical risk. Today, an experienced team of specialists at Columbia treat TAVR patients with a combination of advancements including advanced replacement valve materials, three-dimensional and ECG imaging, and a personalized approach to cardiac care. Finally, Dr. Smith shares his thoughts on new frontiers of cardiac surgery, like the challenge of repairing the mitral and tricuspid valves, and the promising application of robotic surgery for complex, high-risk operations. He reflects on life after he retires from operating, and shares his observations of how NewYork-Presbyterian and Columbia have evolved in the decades since he began his residency. For more information visit nyp.org/Advances…
Innhold levert av Nick Portillo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Nick Portillo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Nick Portillo shares with you the things he has learned on his own journey of building a successful business in the food service industry.
Innhold levert av Nick Portillo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Nick Portillo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Nick Portillo shares with you the things he has learned on his own journey of building a successful business in the food service industry.
This week on the Titans of Food Service podcast, Nick Portillo speaks with Daniel Neeley, Chief Operating Officer and Senior Vice President of Brown Food Service. Nestled in the heart of Kentucky, Brown Food Service is a venerable establishment with a rich lineage dating back to 1942, originally serving mining communities in Appalachia. Daniel shares the intricacies of managing a multi-generational family business, emphasizing the paramount importance of trust, transparency, and steadfast family values as the bedrock of their operations. Nick and Daniel discuss the challenges and innovations that have shaped the company's trajectory, particularly in the wake of evolving technological landscapes post-COVID-19. Daniel shares stories of resilience and adaptation in the food service sector, highlighting the significance of nurturing relationships while embracing modern advancements. TIMESTAMPS 00:00 - Intro 01:26 - Exploring Kentucky's Food Service Heritage 08:51 - The Journey Back to Family Business 13:59 - The Impact of COVID on Technology in the Food Distribution Industry 25:13 - Exploring the Food Service Industry RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with T. Shane Johnson, a Marine Corps veteran and the driving force behind Big Guns Coffee. T. Shane shares how he transformed a simple desire into a high-powered coffee brand inspired by his daughter's entrepreneurial spirit. Big Guns Coffee epitomizes innovation and resilience with a remarkable array of 38 coffee blends and the establishment of the first hydroponic coffee farm in North Carolina. T. Shane's narrative is one of overcoming adversity, from surviving life-threatening challenges to fostering a business that embodies motivation and community. Listen as Nick and T. Shane traverse the landscape of North Carolina's vibrant food service scene and uncover the profound impact of coffee on building connections and supporting local economies. TIMESTAMPS 00:00 Intro 10:36 The Journey into Coffee Entrepreneurship 24:54 The Future of Hydroponic Coffee Farming 34:01 Innovative Farming and Community Impact RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Pat Phelan, CEO of Leap Companies, a distinguished entity that specializes in providing comprehensive hospitality services, including furniture and logistics for various dining establishments. Pat's entrepreneurial journey, which commenced with the acquisition of Leap in 2006, is marked by significant challenges, including the loss of a major client that nearly halved his revenue. Rather than succumb to adversity, Pat exemplified resilience by pivoting his business model and cultivating new opportunities, ultimately leading to sustained growth and innovation within the sector. Throughout the discussion, Pat shares invaluable insights into the intricacies of navigating the foodservice landscape, emphasizing the importance of perseverance, strategic thinking, and the ability to adapt in the face of unforeseen challenges. TIMESTAMPS (00:00) Intro (00:42) Introduction to Pat Phelan and Leap Companies (07:55) Transitioning from Corporate to Entrepreneurship (13:40) The Entrepreneurial Leap: Taking Risks and Making Decisions (21:04) Ecommerce Insights and Lessons Learned (28:33) Transitioning Expertise: How Background Shapes Business Success RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Jeff Kyer, VP of Sales and Retail at Portillo Sales & Marketing. Nick and Jeff traverse the intricate landscape of food service and retail sales, elucidating the distinct methodologies and strategies employed within each sector. Jeff, with his extensive background in retail food brokerage and his recent ascension to Vice President of Sales at Portillo Sales and Marketing, provides invaluable insights into the operational differences and market dynamics that define these two realms. As they explore the robust food service market in California, which boasts over 90,000 restaurants and generates more than $135 billion in annual sales, Nick and Jeff highlight the importance of strategic relationships and fact-based selling in an ever-evolving industry. TIMESTAMPS (00:00) Intro (03:37) Transitioning from Food Service to Retail Sales (11:06) Understanding Schematic Design in Retail (15:30) The Dynamics of Retail Sampling (22:21) Pricing Strategies in Food Service (28:15) Exploring the Dynamics of Food Service and Retail RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with David Benowitz, President of Craft and Crew Hospitality. David discusses the challenges and rewards of working alongside his father, highlighting the need for open communication and the evolution of their relationship as they navigate the complexities of a family business. David elaborates on the entrepreneurial operating system (EOS) that has been pivotal in shaping their company's structure and success, illustrating how it fosters clarity and consistency in operations. David also expresses his commitment to building a legacy that not only supports their staff and families but also prepares the next generation for potential leadership in the business. TIMESTAMPS (00:00) Intro (02:06) Exploring Minnesota's Food Service Scene (06:16) The Journey into Hospitality (19:23) The Importance of Networking and Leadership in Business (21:42) Navigating Family Dynamics in Business (32:56) Decisions That Shape Our Business Journey (36:35) Navigating Family and Business Dynamics RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week marks our 100th episode on the Titans of Food Service podcast! Nick Portillo speaks with Joey Cioffi, the CEO and founder of the rapidly expanding Salad House chain. With a vision for healthier, fast-casual dining, Joey has successfully opened 20 locations and is set to scale even further across the Northeast and beyond. His story begins in his family's deli in New Jersey, where he learned the intricacies of the food service industry at a young age. Nick and Joey discuss the importance of community involvement, the challenges of maintaining quality in a franchise model, and the insights gained from both successes and setbacks in business. As they explore the dynamics of the food service landscape, Joey shares his passion for creating a brand that resonates with customers seeking convenient yet nutritious options. TIMESTAMPS (00:00) Intro (03:40) Joey Cioffi's Background (11:04) The Salad House Journey (15:33) Franchise Growth and Community Involvement (27:30) The Future of the Brand Expansion RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Charles Johnson, CEO of the Detroit Athletic Club, to discuss its rich history and significance in the community. With a legacy dating back to 1887, the DAC has evolved from an athletic club into a premier destination for fine dining and hospitality, showcasing Detroit's heritage and resilience. Johnson shares insights into the club's commitment to exceptional service. He also shares how employee engagement, allowing staff to voice their ideas and contribute to the club's goals, ultimately creates a culture of care for both members and colleagues. Listen as Charles reflects on the vibrant food service scene in Michigan and its impact on the local community. TIMESTAMPS (00:00) Introduction to the Titans of Food Service Podcast (06:34) Charles Johnson's Journey in Hospitality (07:56) The Evolution of Hospitality Careers (21:22) The Legacy and Influence of the DAC (24:28) Empowering Employee Voices (30:20) The Importance of Taking Care RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Michael DiBeneditto, CEO of Golden Waffles. Michael shares insights into the evolution of his company and the unique all-inclusive waffle program they offer. Since its establishment in 1937, Golden Waffles has transformed from a traditional distributor to a pioneer in providing seamless service for waffle stations in hotels, restaurants, and more. Michael discusses his journey into the food service industry, highlighting the importance of community and personal connections that have shaped his career. He emphasizes the company’s commitment to customer experience and innovation, aiming to make fresh waffles accessible across various segments, including quick-service restaurants. TIMESTAMPS (00:00) Intro to the Titans of Foodservice (03:33) Michael DiBenedetto's Journey in the Food Industry (11:26) The Golden Waffles Opportunity (23:02) The Evolution of Golden Waffles (26:53) Building Brands and Partnerships in Food Service RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Tim Petrillo, co-founder and CEO of The Restaurant People and Urban Street Development. Tim shares his remarkable journey in the food service industry and how he has significantly impacted South Florida's dining scene. With over 70 restaurants under his belt, Tim discusses the unique challenges and strategies involved in running a successful restaurant business, emphasizing the importance of hospitality over mere knowledge. He reflects on his early experiences, from starting as a busboy to working with renowned chefs, and how those formative years shaped his approach to restaurant operations and management. TIMESTAMPS (00:00) Intro (02:30) Introduction to Tim Petrillo (12:20) Building a Restaurant Empire: Lessons Learned (22:42) Transitioning Areas and Mixed-Use Projects (28:06) Navigating the Challenges of the Restaurant Business RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Ralph Bauer, CEO of The Melt. Ralph shares his remarkable journey in the food service industry, highlighting how he quintupled the average revenue per unit from $700,000 to an astounding $3.5 million. With over 25 years of experience, including leadership roles at Popeyes and Domino's, Ralph emphasizes the importance of listening to team members and customers to drive success in the restaurant business. He discusses the transformative power of creating an "I love it here" experience for guests, which fosters loyalty and enhances sales. Ralph's insights into operational excellence and team alignment reveal the key factors behind his impressive achievements in a highly competitive industry. TIMESTAMPS (00:00) Introduction (00:26) Ralph Bauer's Journey in Food Service (12:14) The Power of Listening in Leadership (18:25) Navigating Challenges: The Impact of COVID-19 on Business (29:05) Fostering Loyalty (35:08) Delivering the 'I Love It Here' Experience RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Dr. Emily Williams Knight, the President and CEO of the Texas Restaurant Association. Emily is a powerhouse advocate for the Texas food service industry, representing over 60,000 restaurants and 1.3 million employees. She shares her journey from a military upbringing to her prominent role in advocating for restaurant owners, emphasizing the importance of resilience and adaptability. Dr. Knight discusses the unique challenges faced by the industry, particularly during the COVID-19 pandemic, and how her leadership has helped navigate these turbulent times. TIMESTAMPS (00:00) Intro (03:18) Introduction to Dr. Emily Williams Knight (09:38) The Impact of a Military Upbringing (15:02) The Journey to Dallas: A Career Transformation (23:34) Understanding the Landscape of Restaurant Advocacy (30:33) Navigating the Restaurant Industry's Future (34:00) Reflections on the Restaurant Industry RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Bill Lewis, the President and CEO of Frosty Acres Brands. They explore the critical role of independent food distributors and how Frosty Acres is leveraging data-driven insights to identify new growth opportunities in the industry. Bill shares his journey from Ohio to Georgia and his extensive experience in food distribution, highlighting the adaptability and customer intimacy that independent distributors offer compared to national broadliners. Nick and Bill also discuss the importance of technology and data analytics in enhancing relationships and driving profitability for suppliers and members alike. TIMESTAMPS (00:15) Introduction to the Titans of Food Service (02:25) Welcoming Bill Lewis to the Podcast (07:20) The Evolution of a Cooperative (22:05) Leveraging Data for Competitive Advantage (24:47) The Role of AI in Business Growth (32:09) A Journey Towards More RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Betsy McAtee, CEO of Dreamland Barbecue. Betsy shares the legendary history and cultural significance of barbecue in Alabama. The conversation highlights Dreamland's unique approach to barbecue, which includes cooking over an open pit and using a signature vinegar-based sauce, setting it apart from other regional styles. Betsy and Nick explore the deep connection between food and community, especially on game days when residents celebrate Alabama football with barbecue as a central element. TIMESTAMPS (00:02) Introduction to Titans of Food Service (00:29) Highlighting Alabama's Food Scene (00:46) Interview with Betsy McAtee (01:08) The Legendary Story of Dreamland Barbecue (04:49) Barbecue Culture in Alabama (13:37) The Unique Flavors of Alabama Barbecue (18:20) Betsy McAtee's Journey with Dreamland (21:58) Future Plans for Dreamland Barbecue RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Elisia Flores, the CEO of L&L Hawaiian Barbecue. Elisia discusses her remarkable journey with her family-owned restaurant chain, which has grown into a global brand with over 200 locations. Elisia shares her unique perspective on managing a large business while maintaining the authentic flavors that define Hawaiian cuisine. Nick and Elisia delve into the challenges and triumphs faced during the pandemic, highlighting how L&L adapted and thrived amidst the chaos. TIMESTAMPS (00:00) Intro to Titans of Food Service (01:37) Hawaii's Unique Food Scene (02:21) Meet Elisia Flores, CEO of L&L Hawaiian Barbecue (08:29) The Founding Story of L&L Hawaiian Barbecue (20:12) Navigating the Pandemic as a Restaurant Leader (25:53) Future Goals: Expanding to 500 Locations (27:15) Conclusion and Final Thoughts RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Derrick Green, former Army veteran, and Alaska’s “breakfast king”. Derrick shares his inspiring journey of transforming personal health challenges into a thriving food business, Waffles and Whatnot. After facing significant health issues within his family, including cancer diagnoses for both his wife and mother, Derek turned to food not just as sustenance but as a means of healing. His company is built on the belief that food should nourish and promote wellness, and he aims to create the largest black-owned franchise in the U.S. Nick and Derrick discuss the unique characteristics of the Alaskan food scene, highlighting its reliance on local ingredients and the bountiful seafood that defines its culinary landscape. TIMESTAMPS (00:00) Intro (00:36) Meet Derrick Green: From Army to Entrepreneur (01:40) Alaska's Unique Culinary Scene (07:39) Derrick’s Journey Through Health Challenges (09:46) The Birth of Waffles and Whatnot (11:51) Creating Health-Conscious Meals (17:56) Building the Largest Black-Owned Franchise (32:56) Community Outreach RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Joe Prewett, CEO of Oregon Fruit Products. Nick and Joe explore the innovative strategies driving success in the food service industry today. With a robust background in marketing, Joe discusses his journey from the Bay Area to leading a renowned fruit brand, highlighting lessons learned from his time at Tillamook. Listen as Nick and Joe discuss the significance of being bold in brand evolution and the necessity of understanding market dynamics to carve out a niche in a competitive landscape. TIMESTAMPS (00:00) Intro (02:43) Oregon Spotlight: The Food Scene (03:42) Interview with Joe: Career Journey (08:29) Marketing Strategies and Brand Growth (13:50) The Power of Premium Branding (27:42) Oregon Fruit's Vision and Goals (28:58) Advice for Future Leaders in Food Service RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.co…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Tom Boucher, CEO of Great New Hampshire Restaurants. Nick and Tom discuss the importance of employee recognition and engagement within the food service industry. With over 40 years of experience, Tom emphasizes how a robust reward system has transformed his business, allowing employees to recognize each other and fostering a culture of teamwork and excellence. He shares insights into the operations of his restaurants, highlighting the significance of systems and controls to ensure consistency and quality. TIMESTAMPS (00:02) Intro (00:26) Spotlight on New Hampshire's Food Scene (00:42) Meet Tom Boucher, CEO of Great New Hampshire Restaurants (04:17) Tom's Journey in the Food Industry (11:10) Operational Excellence in Restaurants (16:43) Innovative Employee Recognition Systems (30:55) Giving Back: Community Impact and Charity (34:06) Closing Thoughts with Tom Boucher RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with celebrity baker Dana Herbert. With a background in both savory and pastry arts, Dana has made a name for himself not only in Delaware but also nationally, thanks to his appearances on shows like TLC's Cake Boss. Nick and Dana discuss the importance of mentorship and the unique challenges of running a bakery while maintaining high creativity and quality standards. Dana also reflects on his experiences working with celebrities and emphasizes the significance of practice, resilience, and the joy of baking, revealing how these elements have contributed to his success in the competitive food service industry. Quotes "So when you get these surprise ingredients, I think you really just have to fall back on your training and on the knowledge that you do have. When I was in school, I had this one teacher, and she said, if you can smell anything sweet in something, it can be used for a dessert." -Dana Herbert "Life can be circling around you the whole time, and you don't even see some of the possibilities and things and connections that are going to happen in your career." -Dana Herbert TIMESTAMPS (00:00) Intro (01:08) Meet Chef Dana Herbert (03:31) Dana's Culinary Journey and Inspirations (05:59) The Story Behind Desserts by Dana (06:28) Competing on TLC's Cake Boss (10:44) The Challenges of Cake Design (19:34) Lessons Learned from Mistakes in Baking RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Michel Nischan, a four-time James Beard Award Winner and chef. Michel shares his journey from working on his grandfather's farm to becoming a celebrated chef and influential advocate for food equity and sustainability. Michel talks about co-founding Wholesome Wave and Wholesome Crave, and working with the late actor Paul Newman on the Dressing Room restaurant. Nick and Michel discuss the importance of being curious about other cultures' cuisines and Michel’s commitment to using food as a tool for positive social change. Quotes "You need to be able to channel your talent into making customers happy instead of creating things that only intrigue you." -Michel Nischan "If you don't make an effort to genuinely know all of your different customers and respect and meet them where they're at and be able to have really open conversations, regardless. Regardless of their ideology or whatever it is, you need to be welcoming to everybody." -Michel Nischan TIMESTAMPS (00:02) Michel's Impact on Food Equity and Sustainability (03:48) Michel's Journey from Farm Life to Four James Beard Awards (14:24) Authenticity in Restaurant Concepts and Cultural Sensitivity (18:24) Mentors and Milestones in a Chef's Journey (25:08) Michel Nischan on Authenticity and American Heritage Cuisine (28:08) From Dressing Room Restaurant to Wholesome Wave's National Impact (33:00) The Power of Food in Transforming Health and Society (37:05) Connecting with Chef Michel Nischan Through Social Media RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Mike Pilkington, CEO of KEY Sparkling Water, to discuss his diverse career journey from corporate management at Sysco Foods to entrepreneurship with Death Wish Coffee and now, KEY Sparkling Water. Mike shares insights on leadership, and resisting unionization, and underlines the importance of “beginning with the end in mind”. Listen this week as Nick and Mike discuss how strategic transitions within a company can lead to significant career advancements for entrepreneurs and the importance of surrounding oneself with like-minded and skilled individuals. Quotes "In entrepreneurship, bet on yourself, as the days of corporate loyalty are dwindling." -Mike Pilkington "To me, experiencing success is the first stage to be able to bring other people along with you." -Mike Pilkington TIMESTAMPS (00:00) Mike Pilkington's Journey from Cisco to KEY Sparkling Water (04:41) The Journey to Sobriety and Its Unexpected Challenges (10:00) From HR to Sales Leadership at Sysco (12:12) Leadership, Change, and Personal Growth in Business (20:12) Entrepreneurial Journey from Coffee to Sparkling Water (28:18) Entrepreneurial Success Through Community and Self-Belief RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Richard Byers, President of Cash-Wa Distributing. Richard’s unique journey from working in an Italian restaurant in Philly to leading a major food distributor highlights his resilience and dedication to continuous learning. He talks about the ups and downs of his career, the challenges of closing facilities, the impact of major industry acquisitions, and the importance of cultivating strong relationships with both customers and suppliers. Nick and Richard explore the impact of great leadership and communication, and the significance of maintaining good relationships in the food service business. Quotes "Network, network, network. Don’t go out and just try to meet people. Strategically go out and build relationships. And bet on yourself would be my best advice. Because nobody knows you better than yourself." -Richard Byers "Sometimes you have to look backward to look forward." -Richard Byers TIMESTAMPS (00:02) Richard Byers' Journey in North Dakota's Food Service Industry (03:38) Weather Extremes and Celebrity Connections in North Dakota (04:50) From Dishwasher to Distribution: A Journey in the Food Industry (07:50) A Journey from Restaurant Management to Distribution and Insurance (13:11) Navigating Corporate Acquisitions and Facility Closures (19:55) The Importance of Relationships and Communication in Business Transitions (25:45) Cultivating Sales Teams and Building Strong Customer Relationships (32:25) The Evolving Role of Food Brokers in Business Strategy (37:3)3 The Journey of Continuous Learning and Networking RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with John Miller, President and COO of Legacy Food Group. John Miller dives into the dynamics of the food service industry, discussing how he transitioned from banking into food distribution and the valuable lessons learned along the way. Nick and John discuss the significance of leveraging strong relationships, understanding geographical and customer segment fits in acquisitions and the importance of clean, detailed information during deal-making. John also offers practical advice for those looking to grow in their careers. Quotes "When an opportunity presents itself, take it. Even if it's something that you say, okay, I don't see how this ties in. Take it." -John Miller “We like good, strong owners that want to continue in the business, but we want to take some of their chips off the table and be able to leverage opportunity and the eventual monetization of their investments.” -John Miller TIMESTAMPS (00:15) John Miller's Journey Through the Food Service Industry (03:14) Exploring Virginia's Culinary Scene and John Miller's Food Service Journey (06:45) From Banking to Food Service: A Career Transformation (13:10) Strategic Planning and Acquisition in the Distribution Industry (25:31) Navigating Career Challenges and Embracing Opportunities in Food Service RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Sean Lyons, Managing Partner of Up Hospitality Partners. Sean shares his enriching journey from a finance graduate at Purdue University to becoming a prominent name in the Tennessee restaurant scene. Sean and Nick explore the practical aspects of finding investors, structuring deals, and the significance of robust operational systems. Using his experiences working within industry-leading restaurant groups, Sean explains the benefits of surrounding oneself with experienced professionals and adopting reliable systems and processes. Quotes "Restaurants are successful by a million cuts. There's so many factors at play, and you have to do everything yourself in the beginning." -Sean Lyons "There's always the luck play and the location play, but you can reduce that area of unknown with the right systems and knowledge." -Sean Lyons TIMESTAMPS (00:02) Sean Lyons on Restaurant Investments and Ballroom Dancing (04:10) From Tapas to Fine Dining: A Culinary Journey (06:40) The Intersection of Ballroom Dancing, Wrestling, and Culinary Arts (14:11) Building a Hospitality Legacy in Nashville (16:16) Risk-Averse Strategies for Opening and Expanding Restaurants (22:37) Securing Investment and Reviving a Restaurant Amid Adversity (27:12) Structuring Investor Models and Leadership in Business (33:14) Creating Sustainable Restaurant Models and Employee Ownership RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo speaks with Mike Bausch, Award-Winning Restaurateur & Certified Master Pizzaiolo. Mike shares his journey from law school dropout to owning twelve restaurants across seven brands. Nick and Mike discuss effective restaurant management, building a strong brand, and creating a thriving staff culture. Whether you’re a restaurateur or a business enthusiast, this episode delivers actionable advice on cultivating success in the food service industry. Quotes "Assume the customer isn't lying and assume the customer had a bad experience. If something goes wrong, completely own it. Own everything." -Mike Bausch "Let the staff know they're supported. That goes from leadership to the managers feeling supported, and then they're supporting staff. The number one reason people will leave is a crappy manager." -Mike Bausch TIMESTAMPS (00:02) Mike Bosch's Success in Tulsa's Pizza Scene (03:53) From Law School to Pizza: A Journey to Tulsa (06:05) Scaling Restaurant Success Through Systems and Humility (13:19) Building Brand Loyalty and Empowering Restaurant Staff (21:03) Trust and Training: Lessons from the Marine Corps (22:20) Effective Restaurant Marketing Strategies and Owner Involvement (28:24) Key Strategies for Scaling a Restaurant Business (31:10) Mike Bosch on Restaurant Success and Entrepreneurial Advice RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
This week on the Titans of Food Service podcast, Nick Portillo continues interviewing food service titans in his "Across America in 50 Weeks” series. Nick speaks with Chris Munz, Vice President of Growth at Voosh, a company offering data-driven tools aimed at optimizing profitability for restaurant owners. Nick and Chris explore the dynamic food scene in Maine and discuss Voosh's role in helping restaurants manage third-party delivery services like DoorDash and Uber Eats. Chris also shares insights into the importance of data-driven decisions, handling disputes, and the future of restaurant technology. Quotes "Loyalty is a feeling. It's not just points or earned rewards. It's how the guest feels about a brand." -Chris Munz "What we're doing at Voosh is helping restaurant operators understand third-party delivery, which is an enigma right now for them but a huge opportunity." -Chris Munz TIMESTAMPS (00:02) Boosting Restaurant Profits with AI and Third-Party Delivery Management (02:41) Exploring Maine's Culinary Scene and Outdoor Adventures (09:37) Email Marketing's Evolution and Its Impact on Restaurants (14:27) Automating Dispute Claims for Restaurants to Improve Profitability (18:07) Helping Restaurants Navigate Third-Party Marketplaces and Data Utilization (23:16) The Impact of Delivery Apps on Restaurant Margins and Consumer Habits (26:10) Future Disruptions in Food Service and Delivery (30:13) Career Goals and the Importance of Industry Knowledge Sharing RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
In this week’s episode of the Titans of Food Service podcast, Nick Portillo speaks with Johnny Hughes, a veteran of Tyson Foods who has seen the company grow from $4 billion to over $50 billion in his time there. Johnny discusses his career journey from the operations floor to a senior vice president role in sales at Tyson Foods. He shares valuable insights into the benefits of understanding the manufacturing side of the business to excel in sales, how he built and maintained an extensive professional network and the importance of positivity and teamwork. Quotes "Selling starts when you hear the first 'no.' So overcoming objectives and understanding truly what the customers are about is crucial." -Johnny Hughes "I think in today's environment, it's really hard coming out of college to think about going to work in an operation. But I would still say the more experience you can get inside of that to understand it, even if that's not where you work full time, it helps." -Johnny Hughes TIMESTAMPS (00:02) Johnny Hughes' Journey from Operations to Sales at Tyson Foods (03:33) A Father's Pride in His Daughter's Basketball Journey (05:37) From Operations to Sales: A Journey in Food Service (12:02) Navigating Career Growth Amid Tyson Foods' Expansive Acquisitions (24:18) Exploring Arkansas: Big Companies, Natural Beauty, and Food Scene (28:29) The Power of Positivity and Team Culture in Leadership RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
In this week’s episode of the Titans of Food Service podcast, Nick Portillo speaks with Bill DePaola, President of The Lime Truck and an accomplished entrepreneur in the food service industry. Bill shares his inspiring journey from his roots in New York City to establishing a successful franchise business. With an emphasis on financial accessibility and scalability, Bill explains how The Lime Truck offers a viable pathway for first-generation Americans and aspiring entrepreneurs. He also opens up about his personal life, particularly how his wife’s battle with cancer transformed his approach to business and life, emphasizing the importance of humility and service. Quotes "Success is a function of the brilliant execution of the basic fundamentals." -Bill DePaola "Do not expect anything from anyone you do not first serve." -Bill DePaola TIMESTAMPS (00:02) From Broadway to Food Trucks: Bill Depaiolo's Journey (06:42) Entrepreneurship and Franchising Success with The Lime Truck (19:35) Challenges and Strategies for Food Business Success in New Orleans (23:51) The Transformative Power of Humility and Personal Growth (31:08) Success Through Brilliant Execution of Basic Fundamentals RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
In this week’s episode of the Titans of Food Service podcast, Nick Portillo speaks with Walt Postelwait, President of Pak Group for North America. Walt shares his extensive journey in the food service industry, from his initial steps in the citrus business to rising as a prominent figure in the flavor industry. He offers advice for those aspiring to ascend in their careers, emphasizing the importance of mentorship, strategic risk-taking, and continuous learning. Listen as Nick and Walt discuss the intricacies of leading a company, the challenges of balancing strategy and implementation, and the crucial role of relationships and service in differentiating a brand in a competitive market. Quotes "At the end of the day, we sell ingredients, but really what we're selling is solutions." -Walt Postelwait "Don't ever say it's not my job. If you work in a team environment, you always put forth extra effort." -Walt Postelwait TIMESTAMPS (00:02) Climbing the Food Industry Ladder (01:24) From Caddying to Leading Pak Group's North American Expansion (10:01) Career Advancement Through Mentorship and Goal Setting (15:30) Strategic Project Management and Innovation in Ingredient Companies (22:39) Balancing Strategy and Implementation in Leadership Roles RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
In this week’s episode of the Titans of Food Service podcast, Nick Portillo invites his father John Portillo, CEO of Portillo Sales & Marketing, to celebrate nine years of Portillo Sales and Marketing. They discuss the evolution of their business, key strategies that have driven their success, and the importance of building strong relationships in the food service industry. John shares insights on visionary leadership and the future of food brokerage, emphasizing the need for strategy over tasks. Join Nick and John for an engaging father-son conversation about business growth, industry insights, and more. Quotes "You have to find what it is in the future before it happens and make that decision to put the flag on the ground before it happens, so to speak." -John Portillo "We have to allow others to really shine or not shine. We have to help them make mistakes or win." -John Portillo TIMESTAMPS (00:02) Celebrating Nine Years of Portillo Sales and Marketing (03:54) Balancing Strategic Planning and Execution in Business Growth (06:43) Innovative Strategies in the Food Broker Industry (11:51) Empowering Teams Through Customized Sales Training and Leadership (21:06) The Importance of Relationships and Strategy in Business Success (23:45) Balancing Work, Relationships, and Passion in Business RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
In this week’s episode of the Titans of Food Service podcast, Nick Portillo speaks with Chris Nisi, Founder and CEO of Nisi’s Craft Bakery. Chris shares his fascinating upbringing in an Italian-American family and how those roots influenced his career in the food service industry which now spans over 25 years. He discusses the unique processes behind creating his bakery’s high-quality frozen artisan bread, emphasizing the importance of long fermentation times and using century-old natural starters. Quotes "I've been making people rich my entire life, so in a way, building this company and being an entrepreneur was assisted by the training I received in helping other brands grow their businesses." -Chris Nisi “In our sourdough, we use only a natural starter. Ricardo got a super old starter that's over 100 years old. So he's been keeping it alive for 30 years. He's got it growing in six different places so that nothing ever happens to it." -Chris Nisi TIMESTAMPS (00:12) Italian Heritage and Food Service Industry Success (06:50) From Food Sales to Bakery Success (12:50) The Journey of Building a Successful Food Service Business (23:04) Disrupting the Baking Industry with Frozen Artisan Breads (27:59) Nisi's Bakery's Success and Distribution RESOURCES Portillo Sales CONTACT Nick: nick.portillo@portillosales.com…
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