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52 - Building Better Support: The Role of User Feedback in AI Development with Inkeep's Nick Gomez
Manage episode 443388396 series 3545912
Innhold levert av Thomas Watkins. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Thomas Watkins eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Your host, Thomas Watkins, talks with the Founder and CEO of Inkeep, Nick Gomez. Nick shares his journey from co-founding a machine learning company at MIT to leading Innkeep, which focuses on enhancing user experience through AI-powered chatbots. These chatbots help users navigate complex documentation efficiently. Nick covers the importance of user experience, quality assurance, and the innovative potential of AI in SaaS products. Nick emphasizes the need for high-quality support solutions and the role of continuous improvement in product development.
Learn more about Nick's work HERE.
Connect with Nick on LinkedIn HERE.
Think you'd be a great guest on the show? Apply HERE.
Learn more about Thomas's work at 3Leaf HERE.
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