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Michelle Benfer: Mastering the Software Sales Process
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Michelle Benfer, former senior vice president of sales at HubSpot, joins Bill and special co-host Neeraj Agrawal, Battery Ventures general partner, to explore how to drive effective sales strategies in B2B SaaS companies, unpacking HubSpot’s innovative “upside-down” quota model, the importance of understanding buyer behavior in the sales process and how AI and machine learning will change go-to-market strategy.
03:09 The Future of Sales
06:10 Analyzing Buyer Engagement
10:25 Upside-Down Quota Model
24:52 Catering to Multiple Personas
28:13 Create, Process, Close: Breaking Down the Sales Process
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