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RERUN: The Ultimate Guide to Customer Journey Mapping for Coaches & Course Creators
Manage episode 431411910 series 3558643
Innhold levert av Sally Sparks-Cousins. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Sally Sparks-Cousins eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this rerun episode, Sally discusses the customer's journey, emphasizing the "looking window" between highs and lows, when individuals actively seek help. She outlines seven key stages in the customer journey and automation campaigns, from lead generation to loyalty and reviews. Sally highlights the importance of aligning offerings with each stage to create a seamless customer journey and consistently engage with the audience, ensuring they receive the right information at the right time, reducing lead loss, and building brand loyalty.
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